Hills Cafe - Austin Ranch

It saddens me to write this review. This is an adorable cafe with delicious food. We use to go here all the time but over the last few months the service has gotten worse and worse. Recently I went here and when we came through the door the staff looked at us and continued their conversation. It looked as though they were hesitant to greet us. Usually we are welcomed with warm smiles. While eating we could hear the staff cursing and throwing The f* word around. There was only 1 other table but it was off-putting to listen to that language. The servers were into their own conversations more than serving. It just felt like we were not wanted there. When greeting us and taking our order it was very abrupt and I felt awkward asking questions. She basically walked up to our table and said what do you want or would stay silent and wait for me to start talking. It was an awkward interaction. When my food came out I was disappointed because I didn't realize there was bacon on it and she told me that it automatically came with bacon unless otherwise substituted but I've always been asked and I didn't realize that the bacon was automatic. It felt like it was an inconvenience and that I was wrong. Which I understand that I should have stated I wanted sausage and that I don't eat bacon but the whole experience was off putting. When we ask to speak to the manager she told us that there was no manager on staff today. I asked for a phone number and I got a fake number that's what really ticked me off. All the experiences that we had here this was the worst and it wasn't because of the service it was mostly because I lost my appetite listening to the language and when I wanted to talk to somebody about it I couldn't and I just felt like the whole thing was handled poorly. I didn't feel like she was interested in solving the problem nor was I feeling welcomed in the restaurant. This is sad because we've been going here for 2 years and over the last few months it's just been awful. The service seems unprofessional and it seems like an effort for them to want to serve their customers.

Good food

Place was really good and the wait staff made us feel welcome. The food was fresh and had excellent flavors. The coffee was great as well!

We were sat at a booth and had no wait which was great. Our server Cecelia comes over and barely acknowledged us. Before we could finish asking her for our drinks she walked away. Never said good morning or hi. She brought our coffees and we asked for half and half. It took about 30 minutes to receive the creamer. 30. Minutes. The place was not even half full. She brought our food and half the order was incorrect. The food was good but the gravy was lacking some serious flavor. Servers here need to get it together and remember they work in customer service roles. Having to get up to ask for to go boxes was ridiculous.

I went in twice this weekend, On Sunday and on Monday. On Sunday we had waited a long time to get our check and had to flag down our server after 10-15 minutes of waiting. On Monday we waiting over 10 minutes to be served, and when multiple items came out incorrect, the server had tried to convince us the food was correct. I have been here multiple times and have always enjoyed it but these past two times the service was just SO bad and inattentive that we cannot justify going anymore.

Had a bad experience at the other location so I thought why not try this location. Took forever to be seated as nobody acknowledged my presence waiting at the front. The pancakes came out halfway cooked and doughy. I had kindly asked if we could have it remade and they seemed bothered. The remade version was the exact same so at that point I was I lost my appetite and gave up. They weren't apologetic at all so the service was horrible. The rest of the food was mid and nothing worth the tab of $40 for breakfast food. Do not recommend and won't be coming back ever again.

This place was so cute! The service was great and super fast. They even brought us new pancakes after we had ordered the wrong ones no questions! The food was very good as well, definitely would come back!

Very clean restaurant with a fantastic breakfast menu. Lots of options including gluten free. The food is fresh and service is friendly. It was a bit crowded but thats to be expected given how good the food is. Oh and the coffee they use is positively some best grounds I have had.

Great brunch place. Bright ambiance goes well with the food. I loved all of their dishes! (chicken and gravy is a must try)

Good food , service was slow and average. We had a business lunch and were on a time crunch