Heavenly Desserts Cardiff

Delicious food service was superb would visit again

Absolutely gorgeous dessert and coffee lovely friendly staff

It was not heavenly. Dessert was OK.

Brought my two kids here today. Was super pleased with food quality and had lovely tables chairs etc. Croffles are super delicious although given they are a dipping food I think a dip should be included. Really good value for money overall and especially loved the tapas of desserts. Kid-friendliness: Very kid friendly and staff very welcoming.

Brought my two sisters here as treat and we had a really bad time. We did not receive our food for over 2 hours. I informed them of my peanut allergy as soon as I arrived and the lady stated she would be taking my order personally which she didnt. When my dessert finally arrived there was sprinkled nuts on it.. this was not listed on the dessert on the menu that there would be sprinkled nuts. They did resolve this by making me a new dessert right away.. which was really nice it was a cookie dough. but this was after the two hours I already had to wait. The two waffles my sisters ordered were nice but really overcooked so too crispy. The atmosphere is nice and place is beautiful, but the service not good at all, stuff were very rude and would speak in their own language, service was very slow, no service with a smile at all and rolled there eyes a few times. Ended up speaking with the manager on the phone who said he would be investigating an issue there and would get back in contact with me and he never did, he was also slightly rude whilst I spoke with him on the phone, talking about overheads calling me ‘Presumptuous’ for ASKING for a Gesture of good will (I was not demanding so he was using the incorrect word).. after waiting for 2 hours and the staff messing up my order. So I have had to write a review instead as it clearly shows they do not care about customer service, and I had to get my refund back from Uber Eats! Will definetly not be returning, and will stick to the one in Birmingham where they dont seem to have any problems sticking to requests or there customer service. (Had to order off Ubereats for collection as we was in the store and there card machine was not working, but the worker advised we could make the order on uber eats for collection and she would plate it as normal and we could eat there, straight after ordering we went down to them to let them know which order was ours and they still had boxed it all up to takeaway), the long wait in the dessert shop was due to them not allowing us to cancel our order with a refund after they couldnt honour some simple requests.

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I had a chocolate and pistachio milkshake which was divine and the best rose lemonade I have ever had. Everything was delicious and beautifully presented. Vegetarian options: Lots of vegan options. Dietary restrictions: They have a big selection of vegan options and were very clued up about allergies. I was given the allergy book to cross check what was both vegan and gluten free.

Don't waste your money, they use frozen dough-chi cookie dough & little moons mochi & they only give you 3. Their baklava platter is tiny, also given 3 and not that good either. Although their service is nice and the cardiff store is lovely we were expecting their products to be their own and that's not the case. Only good thing was we had a free tub of vanilla ice cream that was super thick and delicious but it didn't make up from the let down experience. When you can go to to a cute corner shop called Pallete's and buy a tub of Joe's ice cream for £3.