Gong cha Bubble Tea + Arirang Rice Hotdog

Waited 40 minutes to get my order. I ordered my tea at 2:15 and got it at 2:54. I ordered pearls at 2:54 because the male staff whom I gave tip to forgot to add it in my order. No apology from him for the long waiting time or the missing pearls in my order. He said he asked me do I want pearls and I said no. Actually he asked me do I want any toppings and he pointed to the area on the list where showed the toppings and I said no thank you. When I asked him to add pearls to my tea he just said that I need to pay for it. Fair enough. I pay what I order. But what is not fair is that I wasted 40 minutes waiting and I didn’t get my full order and I didn’t get an apology from him. Not even see the guilty face. He just served with a poker face and gets tips. While waiting for my order, I saw him dropped an empty cup on the floor then he picked it up and put some pearls in. He was going to serve the dirty cup to another customer who was maybe waiting for 40 minutes too. I stopped him and told him the cup was on the floor. He just said oh then put the pearls in another cup then kept working. I don’t know who was the lucky guy that got the dirty cup. I don’t think the male staff care. When I asked about my order to a female staff, she said it’s 45 now. My number was 49 so I thought it’s going to be soon. She was the one who call numbers and give orders to customers. Later I figured it out that it was 42 not 45. I mean why they lied to me? They could just say sorry and tell me it’s 42. I feel like that they don’t care your time or if you got dirty cups, they were not honest or responsible, the only thing they care is you pay. Eventually I talked with a staff whom said she’s the manager but she doesn’t have manager title. She did apologize to me but the issue is still there. I was not the only one who was waiting too long at that time. And I don’t think I’m the only one who is treated this way since they started their business.

My wife and daughter love bubble tea, so I have stopped at this location fairly often since it opened. Over the past few months it’s has taken longer and longer for us to get our take out order. Today it took 50mins to get two drinks! That is ridiculous and completely unacceptable! While I waited 50 min for my drinks I saw what I assumed was an owner and his two little kids come in make three drinks for himself then leave again, I waited 30 more mins for my drinks that is terrible customer service. He could have helped catch the orders up before slowing down the staff to make his own drinks! I also had plenty of time to watch at least 6 delivery drivers come and go. There is no wait two drinks should take 50 mins, it will be a long time, if ever, before we go back to this location!

My drinks are always great. I personally love classic milk tea and I enjoy the panda version offered here. Today I tried a lemon Ai-Yu drink with white pearls that was so tart and delicious! However, sometimes the wait is quite long and I don’t find the dine-in space to be particularly inviting. It is always clean when I visit, but light fixtures are in disrepair and other design elements not up-kept. The hard surfaces and open space lead to it being quite loud when busy. Despite the lack of ambiance, I will return for the yummy waffles and bubble teas!

I don’t like to leave bad reviews but unfortunately this place has left me disappointed after visiting multiple times. It appears that the drinks are very “watered down” and there is almost no flavour to any of the smoothies that I have tried. I visit the location on Betts Ave and find their drinks to be more flavourful. Another disappointment was that they do not accept the bubble tea stamp card even though this company is a franchise.

Went for bubble tea and to watch the lion dragon Lunar New Years dance Bubble tea was good and the dance was amazing Had a great time

Usually avoided coming here because of previous bad experiences but decided to give gong cha another try for their Boxing Day 2.99 deal. The cashier spoke very quietly and told us that we could only redeem one promotion per “group” (we were two people) when the Instagram ad said max 2 redemptions per person. The Instagram ad was also very misleading as it made it sound like 2.99 was for an original bubble tea and corn dog. The cashier assumed we wanted the bubble tea without clarifying that the promotion only came with one product. Because we thought we could only order one promotion, we also ordered a gingerbread man drink. We adjusted the sugar level, later to only find out they had a fixed sugar level. Once again, the cashier did not mention this when we ordered and let us order with the adjusted sugar level. However, he told the person who was making the drink that the adjusted sugar level was a mistake. The cashier lied to not only us but also his coworkers about the adjusted sugar levels. He failed to inform us about important details regarding our order and did not own up to his mistakes. This experience once again left us unsatisfied with gong cha.

Interesting place, so many choices, every order is unique. Check it out.

My friend and I ordered 2 drinks and CROFFLES from SKIP. We received our order and the drinks got spilled inside the bag and we can’t even eat the CROFFLES since it was soaked from the drinks. The drinks was not sealed properly. We contacted the store to see what they can do, unfortunately, we did not get a refund or replace our order.