Golden Chick

We have been steady and happy customers of this Golden Chick location. However, we ordered a 20 piece with fries, okra and corn nuggets in January and the food was terrible. The chicken was dry and hard, the fried okra tasted old, and the fries were nasty. We normally love, love, love their fries, but not anymore! I stopped by with the food the next day and told the assistant manager how dissatisfied we were. She took my bag and emptied out the chicken and starting counting how many were brought back. After 20-30 minutes going round and round with her she finally agreed to give me credit for the 12 piece dinner with one side. She supposedly entered into her little book. I told her that I had no idea she would want evidence of the pieces we tried to eat (as seen in the pic of my plate). To say I was disappointed in the quality of the food, as well as the service I received, trying to get get a credit on a gift card (a present from christmas), is putting it mildly. I asked to speak with the manager ovwr and over, and the gal helping me kept coming back to the front from their office, saying he/she said this, or that,....but would not come out to assist me. Since when is a manager so uninterested in an unhappy customer that they won't personally come out to assist. The food and the handling of the return was pitiful. Not sure when I'll go back to use my limited credit, because the entire scenario left a bad taste in my mouth. Call me extremely uninterested in giving golden chick future business. I feel like $47.00 went down the toilet. PS. If you order to go, go in the store so you can quality check your meal before getting it home. Also, know that the fries are no longer batter dipped and a crunchy golden brown, they are limp and taste much like cardboard, not even as good as what you would by in the grocery store. They still advertise their fries as batter dipped, but no longer get them from their supplier. My suggestion, go to Chicken Express where quality and taste go hand in hand.

Food was not fresh. Wicked wings was dry and hard on my teeth. So dry and hard I had to throw away. I felt ripped off!!! TOTAL RIP OFF!!!

Food was very fresh & hot. You could tell the grease was fresh. The customer service was horrible. Very unprofessional. That will keep ppl from returning & the word WILL spread. I was trying to DEstress, on my lunch break. That trip didn't help.

1st time eating there. It was pretty good. I'll go back

It's not the best but ok

This golden chick is probably the last one left that actually makes consistent food that is hot and tastes good.

Very bad service of the employee. Purchased $9.19 items and asked for a cup to get water and employee refused to give me a cup and asked for extra money.