Fresh Thyme Market

Went shopping late last week. Some things like snacks could be better organized. Fruits and veggies were fresh. Picked up chips I wanted from three different locations. Shout-out to Ry and Sophia who took time out from their product sorting to help me find a couple things I had almost given up hope on finding. Much appreciated. Especially after another guy flat out said he couldn't help me because he had a lot to do before closing :) Maybe management should train such people about customer interaction.

Place my order in the morning for pick up between 4 and 5 pm. Received a text notice that my order was ready to pick up at 4:05 pm. Arrived at the store around 4:15 pm and checked in. After waiting 10 Min, called the store, and they seemed surprised that I was waiting and said it would be down shortly. After another 15 min, an associate came to my car to apologize. He said the order never got picked up and they were working on it, asking if I could come back in a couple of hours or the next day. I told him that was not acceptable since I needed a few items that day and I lived over 35 miles away. I spoke with the manager and she said no one was truly trained in the digital order and pick-up service, apologized, and promised 25% off. I waited another hour while they completed my two bags worth of items ordered. During this time was told they were out of a few items and also had to replace one item. The item to be replaced was only available in half the volume ordered and was more expensive. They said they would give me two to equal the volume needed, but charge me the price of the original, I was actually charged full price for two replacements. To be clear, the store associates and manager were very courteous and worked hard to get my order together and to make it right. However, in the end, I waited over 90 min for an order that was supposed to be ready, paid for an order pick-up, did not get my full order, paid more for a single item, and received less than a 25% discount once the extra cost was considered. I will not be doing this again, nor likely shipping at Fresh Thyme again.

Nice atmosphere, good groceries

Not worth drive for us. I won't be back. Had to use self checkout which was a big hassle. Prices not great. Tried it and not worth it

Overpriced, total exploitation of students and other people that live close and don't own a car so they can't often go to other grocery stores.

Plastic bags were struggled to get open. When a worker was watching me struggle with the bag. She would not help me. I had to scan my items multiple times when the scanner would not work. Self checkout is impossible when you are disabled.