Frankie & Benny's

Walked in this evening and the staff member was stood by the receptiondesk, I asked for a table for three and without saying a word he picked up three menus walked up to us and as we were blocking his route said excuse me and walked us to our table. No "hello guys" "welcome" "follow me to your table" or anything. My wife and I just looked at each other. We were sat down and nothing about who would take our drinks order or anything. The final straw was waiters walking past and no one acknowledging us, my wife said excuse me to the manager who sat us but he just walked past, he may not have heard but it was the final straw that we needed to get up and walk out. Disgraceful service wasn't even busy in there, tip for the manager, if you don't like the service your in the wrong job my friend.

Popped in here tonight for dinner, after 5 minutes of waiting by the entrance door, the waitress came over and asked if we’d booked. We said no (as we had planned on going Wagamamas but the queue was massive), her manager came over, then shook his head when his staff member told him we were walk ins. He showed us to our tables, dumped the menus down and said enjoy your meal. My wife wanted to leave at that point but as we were already seated I said let’s stay and try it. We ordered a pizza, a Caesar salad and a bolognaise. The pizza was fairly decent (New York), but £13 for a chicken Caesar salad that I could have bought from Tesco for £3 is embarrassing. Also the bolognaise was very disappointing, some hard pasta, and a bland sauce to top it off. Don’t think we’ll bother returning. The waitress we had though was very friendly, attentive and polite.

Had a great meal here, good price for what we recieved!

Absolutely disgusted that in this day and age RACISM is still around and so blatantly being promoted. Me and my family and a friend (black Caribbean) arrived for a meal only to be left standing at the door for a good while. Staff (all white) walked up and down and looked at us and ignored us. Baring in mind I have a disability which is osteoarthritis and cannot stand for long periods of time also had just had a procedure at the doctors today was so was in discomfort. No staff member acknowledged us at all, no apology for being kept waiting and no reassurance that we would be seated ASAP. Eventually a staff member comes in our direction only to go to the table we were standing by near the door to go to take their bill payment then he walked off back in the other direction not even looking in our direction at all. We were so disgusted. He then left us there for another few minutes before coming over to say "yes hello" and we said "table for 4 please" and rudely said "OK this way" He showed us the table and slapped the menus down and walked off. We couldn't believe how rude and unwelcoming they were. We then witnessed some other customers (2 white girls) come in and get seated within seconds of coming in the door. After sitting for couple of minutes we had enough of being ignored so got up and walked out. They need to do serious staff training about basic customer service and equality and diversity training so they know how to be inclusive for all. Absolutely disgusting will never go there again. We ended up going to Nandos and had a lively meal with excellent customer service. Take note from Nandos Frankies, learn a thing or two.

Get totally ignored and staff not happy n miserable - food came out first no drinks or cutlery - still waiting for them to take dessert order even when asked to order them !!! Waste of time don’t bother

Not a bad breakfast spot

We went out to eat on Valentine's Day, there was hair in one of the dishes and I returned it. When I finally asked for the bill, they brought us twice the amount of the bill. When I asked why, they answered that the system had been renewed, that's why, the correction was made again and we deducted the money for the dish with hair and paid the correct bill. My first and last meal was at this restaurant