Five Guys Basingstoke

First time at this Five Guys and the worst one I’ve been to. Ordered 2 x cheeseburgers, one for my son and one for me, medium fries and 2 x soft drinks just shy of £33.00. One burger came as a small with only one patty. The receipt attached to the bag was covered in mustard and ketchup so I pulled it off and left it on the counter. Both drinks machines were not working properly. One had nearly all flavours of Diet Coke unavailable and the other had no ice, no full fat coke and the drinks were flat and warm. Very poor for the money. Will not be returning. Please don’t post a generic auto reply as that is quite frankly insulting.

40 minute wait for food and barely any fries in the large fries meant for 4-5 people.

Great staff and food was banging :)

Came in to order 2 burgers, fries and 2 drinks. At 7:20 and we were waiting 40 minutes before we got our food. The long wait would have been fine if that meant a hot, burger with hot, fresh chips. Unfortunately our burger was half made at 7:25 and not ready to be handed to us till 8:10 so was completely cold. It appeared as though there was a hold up on the chips in the fryer but they were stone cold as well. In hindsight I should have asked for a refund after my first cold bite but I was so hungry that I couldn't face another wait for food and accepted the disappointment presented. At the price of 5 guys I will not be going back to this one any time soon.

This was our first visit here and quite disappointed in the taste of food and presentation. Felt very cheap quality but quite expensive in cost. This has been by far the worst ever tasting burger and chips we've had.

Good

Lovely and fast, just when we needed it. Great quality, great quantity. All good

Muito gostoso

This is the bench mark for all burger companies to compete with, regular consumer and rank it as elite.