Customer service was non-existent. Seemed like the new guy didn't want to be there, and the guy training the new guy definitely did not want to be there.
Its a bad night for the single employee working here tonight. Just him. And multiple people waiting for orders. It took over 15 mins to get to my order started.
Ordered on the app. On arrival, they hadn't started the order. 2 employees, one working, no urgency what so ever. Snide comment towards me on my way out because I was upset. Not the first problem here. Management needs to address the "chill, who cares" attitude. You are losing the edge.
Placed an order on the app for 11:40. When I get there the associates are letting customers coming in the door the wait is going to be an hour. I asked when my sandwich would be ready and they said about 12:20.
Used to go there all the time. They used to have a great friendly staff. The food and everything has just turned. Mediocre never go there anymore.
The food is garbage and the staff are intolerable. Save yourself some time and headache and go to a real sandwich restaurant. This chain is the worst.
Cassidy and Chance are always great. This location is huge and sandwiches made fresh to order. Don’t forget that they donate to a lot of different fire departments in Arizona.
I WOULD RECOMMEND
Absolutely delicious! I came here for my first time, i cant believe ive been missing out working near by for two months! I love quiznos but theres only like 2 left in arizona and im so happy i tried this place, its equal or greater than quiznos, subway is very lame compared to either, firehouse has delicious fresh french bread, turkey bacon ranch sub is delicious and they have minutemade limeade yum! The employees were moderately friendly though took a couple minutes to acknowledge and greet me from when I walked in, I will be returning for the great food!
Just terrible service at this one
Friendly staff and great subs