Firehouse Subs

Needed a quick bite after a long 13 hour day driving and delivering packages in the snow. I noticed it was empty inside but double checked they they closed at 9pm as it was 7:40 After a minute was greeted by being asked " online order" I replied" No". Then was told after an eye roll and what I can only describe as the sound an upset 4 year old makes was asked if an exasperated voice " fine what do you want". "Nothing I will go some place else ". I am sure the food would have been fine maybe slopely made but that is based on my interaction at the front. I will never will not go out of my way for a firehouse.

Jess and Bonnie took great care of us. Food was tasty as always.

Always great subs here!

Food is good, I like this place

We went there to eat and it was 8:25 pm. They close at 9. As soon as we walked in the door the man behind the counter YELLED at us like we were deaf telling us we were to not sit in the dining room for it was closed. This was the first time I've ever eaten at a Firehouse Subs shop so I was trying to figure out the menu and the man glared at me the whole time tapping his fingers on the counter. He never asked us if we wanted chips or drinks. Just took our orders and stormed off. Now I've worked in restaurant business for 20+ years and this is no way to treat customers. I always try to give the benefit of the doubt because you just never know what someone is going through. But this man was absolutely rude. Makes me never want to eat at a firehouse subs again. The guy who made the subs was nice and polite, but the cashier was unbelievably rude and unwanted of our business. From my experience working in a restaurant, you serve your customers up until the time it is to lock the doors same as the customers walking in when you unlock the doors. I mean how did this guy not know we were from corporate? We weren't, but you should treat every customer like they are so. He shouldn't be working in this business or for your company if you want to keep business.

I usually order online for pickup. My order is always correct and ready on time.