Firehouse Subs Leestown

I love Firehouse Subs, but I don't think I will ever be returning to this location at 1781 Sharkey Way in Lexington. My mom had just got off a 12 hour shift at the hospital and wanted to grab a sandwich before headed home. We stopped, and this place looked closed. The open sign wasn't on and the two girls up front at the register seemed to be more engaged into their conversation than wanting to wait on us. I ordered a Hook and Ladder and when I got home, my sandwich looked exactly like the picture I have attached. I called the store and spoke to a girl named Cheyanna, who informed me that she was the manager. I asked if I could have a credit and she told me that I would have to drive back up there from Versailles to get a credit. When I asked who the general manager was, she replied "I can't give you that information". Wow. First restaurant that I've ever been to where the general manager's name is a secret. Anyways, here I am spending 12.49 on a sub that wasn't good at all. Subway could've done better than this. I really hope the general manager sees this picture because the sandwich and this customer service is the WORST I've ever dealt with.

I love firehouse subs but avoid this location. Every table was dirty. The soap and paper towels were out in the bathroom so you couldn’t wash your hands. I told the employees about it and they did nothing to fix it.

Overpriced and off the beaten path. The experience was okay, sandwich was a little dry, nothing to write home about. Also, one of the doors doesn't work and couldn't print receipts.

Always friendly and the food is great.

Always great

It's one of our favorite sub shops. It is definitely worth trying. We like the staff at this location and the food is good. We like the turkey sub and substitute it with chicken, too. No lettuce and sauce on the side. Otherwise, it is messy.