This Place on a Friday afternoon would not accept $100 for paying for a $20 order. I was hungry and had to cancel my order. Terrible Business Ethics!! I will be NEVER GO TO ANOTHER FIREHOUSE SUB ESTABLISHMENT !
Had a cup of soup and hook and ladder delivered. I called into the store and spoke with Brandon and asked if he could put hot sauce in the bag. He confirmed with me twice.. no hot sauce and then tried to blame it on the Uber driver. Also cup of soup was literally less than halfway full.. his answer was that that was all the soup they had left .. why didn’t he take off order or let Me know when i called instead of getting half a cup and charged full price. Terrible service and could care less about customers .
Hook and Ladder is our go to!
This is the second time they have not given me the salad dressing. To Bad.
I would like to start off by saying how welcoming and clean the store was! Lexi was awesome with customer service and Anthony went above and beyond to make sure our visit was out of this world. He went the extra mile to make things right and absolutely no complaints. I had 2 online orders and they were both ready ON TIME and hot when I got there. The food was absolutely delicious. Thanks for being awesome. Keep up the good work! I RECOMMEND THIS FIREHOUSE SUBS TO EVERYONE!!!
All I can say is wow best sub I’ve had in a long time thank you