Firehouse Subs Ashley Park

Always good food at Firehouse.

This is my second visit in 2 months I have gone to this location only to disappointment.The same young adult manager female is so unpleasant all you hear is her complaining about co workers and equipment not working appropriately, who should be at work driving from Conyers, how one of the young men was new and wasn’t listening to her! She had 4 people working and it took over 30 minutes for a sandwich. I sat and watched how uncomfortable the patrons were while patiently waiting for their food as well. After not being able to wait any longer I kindly asked for a refund bc I had waited way too which she rudely said “you only been waiting 20 minutes and she tried to put my refund on a card which I informed her if she looked at my receipt it clearly show I paid with cash. After going back and forth rudely she gave me my money back and as I walked out she stated “ I hate customers like that” this place used to always be my favorite sandwich place and has consistently gone down in customer service. FYI I went straight to Jersey Mike’s warm welcoming and proficient customer service and was busier and received my food within 10 minutes.. Horrible experience ever. I will not visit this location no thank you my time and money is more valuable than this.

First of all I just want to say that I would not recommend this firehouse subs location in particular to ANYONE !!! The way that I was treated last night , March 8th,2024 was just outright despicable!! THE SERVICE: HORRIBLE!! THE MANAGEMENT: HORRIBLE!! I WAITED 1 hr for my food was offered a refund then they decided they couldn’t do anymore refunds for the day so they made the sandwich , layed it on the counter and said here you go ! It was the young lady with dreads she’s a manager I guess. The sandwiches are too pricey for the customer service to be this bad !! DO BETTER !

This place has the worst customer service I’ve ever seen !! The young female manager needs to be fired or demoted!! Waiting 1hr for a $15 sandwich is crazy !! HIRE BETTER STAFF FIREHOUSE

Terribly long wait for fast casual. And then my order was apparently ready but no one had called my name out. Then one of the items we ordered was wrong. Do not recommend.

I literally might die before they finish making 2 subs... This store is filthy...every single customer has been waiting at least 15 minutes to get their food. Whole store is nasty and the employee's attitude completely sucks. My 90% bread sub was awesome! Avoid. Spend your money elsewhere.

Food is spoiled, Management is terrible.