Esquires Coffee Hanley

The food and the coffee were both excellent but the overly loud group of staff standing around the till shrieking was off-putting and the light shades above where we were sat were absolutely filthy dirty, covered with a heavy deposit of dust. In fact the whole place looks uncared for and dirty, small maintenance jobs haven't been done etc. I shouldn't be surprised really it basically matches the rest of Hanley.

Great experience from Debbie Jenny helped a little too

Fantastic service. Even made me a breakfast when they had finished hours before. Great place to eat and drink

We have frequented this coffee house on a few occasions and are always very pleased with the service we receive. However on this occasion I absolutely disgusted with the way a member of the team spoke to an older member of the public. The lady had come in to use the toilet and not purchased any items. I can understand that this is not appropriate and is a luxury for paying customers only. This was not approached in a respectful manner: "Hi, can I get you anything?" "I was just trying to use the toilet" "It's for customers only, it does say on the door outside if you read the notice, it is in English" This attitude and behaviour I find rude and assumptive. The lady may have not been able to read or may have additional needs. Which again, I appreciate that it is for paying customers. However the way in which the lady talked at was absolutely appalling. If it was a group of intimidating people or somebody who appeared to have dishonest intentions, this approach have been warranted. This was unnecessarily rude This member of staff was loud and disruptive, no professionalism or courtesy for those around them. We like to avoid big chains to keep the independent companies thriving and after this experience we will not be returning. I find the irony of questioning an older ladies ability to read when someone is unable to spell 'cutlery' correctly.

First time having an iced coffee from here and Ash made my coconut chai iced latte soo good!!!. Shes lovely Think this may be my new fave place now! Xx

Great place for your morning coffee & a wide choice on the breakfast menu

Waitress Ash really kind friend and keen to help Dietary restrictions: Very wide choice

Lovely breakfast today, thank you very much to the pleasant staff that accommodated our fussy ordering due to calorie counting.

Staff are super friendly :)