Always loved their food but was shocked at their price increase! For 20 pieces of just chicken I paid about $42. That's insane for chicken????? Never again!!!!
I am completely astonished at how this place has changed. I came back recently this February and was happy this place is now pristine. A year ago, this place was extremely dirty and I’m a Quality Auditor in food, I would know the Nevada Health District would not approve of that. But now I’m content with this location of El Pollo loco is clean and safe to eat. PS The chicken thighs are so good and moist 10/10.
Service was bad, customer service is not polite to other races.
The drive-through lady with short dark hair, Chastity, is very sweet, helpful, pleasant, quick and kind. She is an exceptional employee. I eat here a lot and she knows what I like! They also offer a senior discount, which I truly appreciate. Dietary restrictions: In case you have celiac disease or food allergies and don't know where you can get a g-f meal on the go. El Pollo has a kids' meal with 2 chicken leg drumsticks, a small side order of rice, and 2 white corn tortillas and it's gluten-free. YEA! I like to add sour cream to my Spanish rice and it's yummy!
I ordered classic double polo fit bowl and street corn double corn fit The chicken was not fresh at all and it was disgusting . I will never want to try again
From many other Pollo Loco restaurants, I DO NOT RECOMMEND. This store is not meeting the standards. They serve food short of the condiments shown on the menu. Specially on orders to go. With the excuse that they ran out. Chicken is often dry. They want to charge you for extra dressing when they minimize the quantity on what is included. Seems like they are trying to stretch their supplies cheap and low quality service. I returned a few times despite because is the closest, but I will not return after today. Check your orders and food. I'm sure others have issues with this location and their poor management. No stars ✨️ at all. In addition, the place needs maintenance.