El Pollo Loco

Chicken dinner chicken dinner great chicken dinner deals. My wife and I enjoyed the service they provide. You can now place your own order, self service.

I have no idea what happened to this place but lately the service has been GREAT! In the past the staff was rude and unprofessional but for the last 6 months I've gotten great service from here! They are really thorough at the drive thru speaker and at the window they are really curious and quick. Definitely a nice change at this restaurant!

Everything was very good, except the Mac and cheese . It tasted like it was just melted cheese and chewed pasta. And the bag of chips provided, seemed like they ran out . It was like less than 10 chips.

El mejor de los mejores el Pollo Loco

We came at the door but the man said that work there say they are close and told me to go to drive through signaling me where to go,,,and so I went and walk there, but when I was in the speaker, nobody answers,,I ask multiple times, nobody answers,,,so I went back to get my car and then went back and finally this guy answered. What's upsetting is he could have answered me earlier and tells me that I cannot order if I'm not inside my car,,,he just ignored me IN SILENCE and I could have saved 15 mins if he told me I can't do it that way...my kids were already hungry,,, I respect rules but at least he could have said something and not just ignore me in the beginning...in the first place he was the one who pointed me to turn around and go to drive through to order...I was interpreting it differently....when we got the food, no smiles, no hello, no thank you,,,we even Siad thank you....we're so glad we don't live here and we have to deal with this guy again and again,,as el pollo loco is always our restaurant every week.

I dont.like the ordering process no directions or nothing that indicates now I have to order with screen.

They got a raise and the service got worse

Todo el tiempo el restaurante muy limpio y muy amable

Love this place. The chicken is soo gooooddd they make me forget my ex’s name. Customer service is excellent too. 5 stars experience ✨