El Pollo Loco

I always go there for the chicken tortilla soup, the best in the area. Made fresh everyday. Once they out, they out!!!

I observed an employee go into the bathroom wearing gloves and emerge from the bathroom 2 or 3 minutes later wearing the same nasty oily gloves and go straight back to work. What is going on at this location!?!? I cant bring myself to eat here ever again!!!!

The only affordable item was 2 crispy tacos chips and beans with small soda $8.95 got a side of beans $4.95 spent $15 dollars on garbage. The taco was dried out double shell stale wilted lettuce it was garbage. The place was empty should have turned around. People do not visit elk grove el pollo loco unless you want a garbage special. Can't wait for your out of business sign to go up good riddance.

Our server was very nice with a welcoming smile. We got the avocado chicken salad and churros. It was very good. We enjoyed the horchata on tap.

Haven't been in a while, but was glad that I went. Food was fresh and delicious. Customer service was excellent

I came in on one of these recent well over 105* days. I was exhausted and grumpy from the heat. All I needed to do was bring home the family some delicious El Pollo. The staff put up with me, gave me a cup of ice water and let me sit on the bench to figure their app on my phone. I thanked them for that. I cooled down, bought the big daddy family pack with all my favorite side dishes and was the hero who surprised everyone with the food. Thanks El Pollo and especially my local branch here in Elk Grove.

Great service the manager are always on top of making sure everything is good for me the food is great my favorite thing is the Doble chicken tostada salad.

The meal had no flavor! I used to love this place.I had to throw this away. You can see how bland this is. Even the salsa was bland. You had good food at one time. 😫

Excellent service 👏

Fue a llevar pollo familiar para mi familia y todo estaba muy rico el pollo jugoso también la muchacha que nos atendió muy paciente gracias por su buen servicio

Isaac C is super friendly and really makes us want to come back again. He’s very considerate and helpful. Great employee!

I ordered through door dash, but some options weren’t available to add to my order. I just got off the phone and spoke with an employee by the name Isaac at the Elk Grove florin location. Without hesitation, he added the option I wasn’t able to add and left me feeling like my order was handled. Needless to say, he deserves 100 stars on this review for outstanding customer service, that is rare to come across now a days. I appreciate and acknowledge you sir. I hope this gets to your manager and you receive some kind of recognition for your service. Thank you again!