Einstein Bros. Bagels

I'm addicted

Order-ahead pickup line was not manned. Two employees were present, one manning orders and another manning payments. Waited 15 minutes at the front of the pickup line to get helped, only after another person in the pickup line asked to be helped.

Bagels were dry!!! The help wasn't any help. Didn't get what I ordered.

Highly disappointing... This store apparently stops selling egg sandwiches after 1pm, yet there's no sign that says that. In fact, the walls are covered with egg sandwich ads that seem to indicate an all-day menu option. The two ladies behind the counter were rushing me out the door for some reason, and I did not feel welcome. I didn't want to leave empty handed, so I ordered a turkey sandwich. They didn't ask what bagel or side I wanted, nor did they toast the bagel. Also, don't bother with the contact form in the review response. They don't actually answer those.

Staff was friendly and service was quick

They took more than an hour to start making my order, I had to leave before I got my food. The staff was rude and dismissive. A week after the incident and I still haven’t even received a response, much less a refund.