Efes Kitchen

Waited for 1 hour 45 min and food was obviously cold and not tasty

This restaurant has appalling service (ordered via just eat). They’ll make you wait hours for your order, lie when you call them to find out where they are, and tell you that they are on the way, then when you call them back 20 minutes later they’ll inform you that the driver is still in the restaurant (1.5 hours after order is placed). During this conversation, the rude staff hung up the phone then ignored 5 further calls made. He only answered when I called using a different phone. He said ‘the boss’ is delivering the food. And then when ’the boss’ does eventually turn up (more than two hours after ordering), he is very unapologetic and arrogant. Well that was my very unpleasant experience anyway, and rest assured I won’t be ordering from here again! Besides the service, the food was cold when it arrived and incredible salty. They need better staff with manners, who can communicate effectively.

I ordered food for the 1st time from here and the food and service was absolutely not acceptable. Firstly I had bits missing from my order. I rang them and they said they will deliver my missing bits within 20 minutes and we waited 1 hour. In the meantime my platter which costed £65 went freezing cold. I literally live 3 minutes away from them so I don't understand what took them so long. The food was so bland, no flavour at all... 90% of the food went into the bin. I'm absolutely shocked about this as the other reviews on here seemed to be so good. If your looking for good Turkish for around that area you have to go to salamis on gants hill and trust me it's fresh food full of flavour, brilliant customer service and its worth every penny you spend in there, its deffo 10/10. The people who answers the phone on Efes were so rude amd they put the phone down on me. I would never recommend this place at all.

location 5 stars food 5 stars friendly and hospitable staff 5 stars. And as a great asset for this wonderful location that makes you feel literally in Istanbul, the city of Love (strictly it seemed to me) is Mr. COSTA who is visible from the first minutes you socialize, who has a lot of experience in the field, he fully deserves 5 stars for service, sociability and the most wonderful COCKTAILS

Very very delicious food. Me and my daughter love the food here. Highly recommended. 10/10

Lovely staff who explained what is in their platters and let us have a seat while the food was being made. The food was perfectly cooked and delicious but a little salty. Other than that it was great. Will come here again and recommend

Ordered food, they never bothered to deliver it. Waste of time, so assume food is rubbish too