Dunkin'

My first time going here was today, and it will be my last. The woman was completely rude when she took the order, snatched the card and she didn't even make my drink correctly after I had to repeat it TWICE. Horrible experience.

Yummy delicious goodness!!

Hire people, having to order and then pull up to the door and wait is not professional, especially if it’s not a busy time of the day. This is not poppeys.

I visited this location two times over the last week, placing the same order both times. On the first occasion, the breakfast sandwich and drink I ordered were as expected, but the Boston Kreme donut contained the wrong filling! It was very disappointing since the typical custard is what makes that donut so good!! On the second occasion, the donut was correct (and delicious!). However, the bagel of the breakfast sandwich was chewy like when you get a microwaved Jimmy Dean sandwich from a gas station. Additionally, the iced drink was served with a lid that allows for sipping rather than drinking from a straw and no straw was provided or offered. This isn't a huge deal but it made it difficult to drink while driving and I would've appreciated being made aware of the change being I drove off! Finally, when I was at the drive thru window, I was asked to drive to the front of the store as my drink wasn't ready (vanilla iced coffee), and they then had me wait for 8 minutes. They apologized for the wait, which I appreciate, but offered no explanation. It was particularly frustrating as I had my infant son with me - he gets restless in a stopped car and also I couldn't easily just run into Dunkin to check on my drink. I've loyally visited Dunkin on Cin-Day at least weekly since I moved to the area almost 3 years ago and they are consistently great (maybe they have just set the bar unfairly high and I'm being too critical of this new Tylersville location). I wanted to give this location a chance as it's slightly more convenient on my commute. And to be fair, they impressed me more than the 747/Princeton Rd location! But for now, I'll return to the Cin-Day one.

Coffee always lukewarm

This store has gone down hill so bad it’s not a joke

Quick stop on our road trip. Staff were wonderful and food & drinks were great! Very clean washroom too!