Today I went through the drive thru at this Dunkin location. To preface I was a regular customer at this location and usually order the same thing ever time. Today I went through the drive thru and ordered a plain bagel with butter. Again this is something I order regularly. I ate the first half of the bagel, and as I went to eat the other half, I noticed MOLD in the bagel?!?! I immediately felt sick as I already ate the other half where there could have been even more!! I brought the half back to the store, and the employee claimed “it isn’t mold, it is the holes from the bread.” And that “ if it was mold it could be green.” She completely dismissed my concern, as if I didn’t just physically show her the moldy bagel. I did not cause a scene as I am not that type of consumer, however customer service was called. Y’all should definitely reconsider your business at this location as the employees don’t seem to care about quality control or customer concerns!!
Horrible service here. Close to my job . Nice people but you'll have 12 people talking in the back while 1 person's busting their butt up front. What got me to even write this Review is the fact that I order a latte Every Day on my break, and today was 2nd time I paid for an 'extra shot of espresso' and have Not gotten it! What kind of an employee doesn't add the shot after they charge me?two times. The customer service is just not good.