Dunkin'

On Sunday, March 3, around 10 am at Dunkin Destiny, I ordered 3 large regular coffees and 1 large iced Chai latte. It did not seem to be busy, only one other person waiting. My regular coffees came out one at a time about 5 minutes apart. The Chai latte was a problem however. There were 4 employees and another who i assumed was a manager. It seemed only one person knew how to make the lattes, and not well because he asked me questions about it. I tried to make sure he was talking about my order and the manager got a little snippy and said the employees were very busy and to be patient. I explained i was only answering his question. Then I was informed that they were out of regular milk at 10 in the morning. It seems all the employees were new as they were very confused about orders. I believe online orders were given preference as people came and went for 25 minutes! while I waited for my order. The manager was doing her own thing and was not giving her employees enough guidance and i believe she could have done more. I like Dunkin but I will never go to this one again.

The employees treat customers horribly. I just stood here and watched someone yell at a customer that the hazelnut drink was theirs and when the customer said she ordered it with caramel, the employee didn't even apologize. They screw up food orders frequently. The only reason they're in business is because it's Dunkin and it's in the mall. People are too brainwashed to just not go there because of how bad it is.

I run on Dunkin and I love their coffee! The service is always excellent here and the fact I use the app and order ahead so when I get here I just pick it up and go. I definitely would recommend Dunkin to anybody who loves coffee and fun seasonal snacks and drinks!

Women's bathroom was down. Staff was slow.

We had a shopping trip for work and we took our residents to the mall to go shopping. We decided before we left they all wanted coffee or a hot beverage when we got there customer service was amazing due to use having to do all separate orders. All the employees where amazing at help them choose drinks and they everything. Sadly one of the residents threw his hot chocolate on the floor due to it being hot. The employees came right over and offered to clean it up and make him a new drink with a little more creamer to cool it down.