I would have given a 5-star rating, but the last time I visited, there were no donuts on the shelves and the lights were off on the shelves. I have never seen that at a Dunkin' Donuts before in my life. However, on the plus side, I ordered two orders of Snackin' Bacon. Rather than tell me they were out of the product and to order something else, they told me they had run out (of the pre-made stuff) so they pulled out some fresh black pepper bacon and prepared it on the spot. It took a little longer, but damn that stuff is good! Well worth the wait! Not many places these days would bother to go the extra mile, so--THAT WAS WAY COOL!
Today, I went to this Dunkin to purchase 3lb of ground coffee (3 1lb bags). The woman at the register informed me that Dunkin no longer has the 3lb for $20 deal, instead it would be 3 for $30? Other Dunkin’s in the area still have 3 for $20 (ex the Dunkin near Costco in Camillus). I won’t be back for ground coffee.
I ordered on the app which is usually pretty easy and walked in. I waited less than five seconds my coffee was ready...
Always super busy on Sunday mornings and line often 10-15 cars deep. Pretty slow moving and a really long line inside too. Even ordering on the app doesn’t speed things up any.
This is hands down the slowest drive thru I've ever come across. I waited almost 15 mins to get to order, only to be told to wait another 5 mins. You can see inside the place from the drive thru line and there was no customers in there.... don't know what the hold up always is!