Dunkin'

Amanda is awesome and a truly wonderful person. The company is lucky to have her working. Customer service you only get at a small town. Thankyou

Came from out of town, and out of every Dunkin I have ever been to I experienced the worse customer service. One employee just ignored me for at least 5 mins then refused to take my order said I needed to use the kiosk.

Hard to get anyone’s attention

I have been going here for over a year and it was amazing , however over the last 2 months I truly feel like it’s just like every other place!! It’s just not the same && I am just disappointed and saddened!! Missing the Dunkin’ I use to get!!

The donuts (when available) are fine. The problem is the service. I've been to this location several times and the service is terrible. I was told they prefer customers to use the kiosks to reduce the risk of COVID (which is hilarious since everyone is touching the same kiosks!). The problem is that if you use the kiosk, you don't find out if they are out of something until AFTER you have already paid and AFTER you have already been waiting for 5-10 minutes. The argument for a refund is pointless as they claim they simply can't. They offered me a substitution, but all of the stuff they claimed to have left are things I don't want. I've been the only customer waiting on an order, watching two of the employees play games on their phones only to realize they don't have any coffee ready! When I got my coffee home, it was a bit gritty because the bottom had 1/4" of grounds in the bottom of it (not to mention they didn't add any cream or sugar like I requested on my order). I've stopped by mid-morning to see that even though there are only 1-2 customers sitting and eating/drinking, the donut case is EMPTY. There is no apparent supervision or manager to address these problems when you encounter them. It's great the base is offering more options for us, but these options mean nothing if they aren't run very well.

Love Dunkin coffee