Dunkin'

I think this was the nicest Dunkin I have ever been to.

Pumpkin is back!

I had initially had ordered a Caramel Chocolate Cold Brew under the assumption that it would work with an offer (free cold brew with any purchase, I had also ordered a large iced coffee ) that was presented in the app. To my surprise it did not, but I understood. Two members of the staff were very nice and told me it wouldn’t work since it was a “specialty” drink. I had responded with an “okay” and then another member of the staff emerged, presumably a manager or person of power. She proceeded to yell at me explaining everything the other two members of staff had already said. I told her that I understood but going forward I would just like the Large iced coffee that I had also ordered. She told me I needed to pay for everything I ordered and kept yelling at me in the process of trying to tell me what I was to do with my money. She directed me that I was to pay the entire amount even though I had just wanted my large iced coffee. Mind you, I hadn’t even said a word to her to cause this abrupt reaction. I was very kind to the other two members of staff, and my behavior didn’t warrant this very aggressive response. She then said again that I was to pay the full amount while only receiving the large iced coffee. I found that this was ridiculous, I asked for the new total she gave it after my refusal to pay the $9 and change she had told me. She then responded with yelling at me saying it was $4.53. I then proceeded to give her $5 in cash and she gave me the change back very aggressively. I’m not sure why she thinks aggressive behavior like this is acceptable in a customer service environment. I also would like to add whoever trained her for this position did a poor job and she her behavior has reflected badly on the entire location. To end the visit I had asked what her name was but everyone was afraid to say. Until someone stepped up (one of the kind staff members from before) and whispered her name to me. It was “Kay”, that perhaps could be false due to her fear of this woman but that is what I have to go off of. This “Kay” individual needs a lesson in customer service and a round of classes for serious anger management. I will advise no one proceeds to this location when this woman is on the clock. You may get screamed at for misunderstanding a promotion.

I work for a different duncin so I know this shouldn’t be a thing how do u get plastic in a bagel you couldn’t miss it someone was too lazy to take it out.

Always rely on this location as it is right next to my work for a quick in and out pickup for breakfast if I forgot to bring some or just want something different. Also there for me when I need a pick-me-up in the afternoon with a coffee or Energy Punch. Always good, always ready and always accurate.

Very rude how they talk to customers.

Good location, always serving me last nights bagels though hard as rock