Dunkin'

We had a good experience here. We only took coffee and toasted cheddar cheese twists. Coffee was very hot and tasted. The cheddar twists were soft, fresh. Prices are, of course, higher than outside of airport Dunkins have, but not too high as I was expecting. The service was a little on the slower side, even though there was only 1 order in front of us. This Dunkin is located on the 2nd floor of Terminal 1 (departures) , the food court level. There are plenty of tables here. When we came, the area wasn't busy (it was around noon in a weekday).

Not the best Dunkin...

*UPSTAIRS/FOOD COURT LOCATION* Burnt croissant, not golden like the picture. Horrible customer service. Very soft spoken girl in the morning sounds like she whispers to customers, doesn't speak up or clearly. Just laid my order on the counter and walked away. I had to ask if my order was complete....no "ok, here's your order".....may just be a young, lazy generation thing. Not taught manners or customer service as an employee. Businesses with a lower than 4 star rating is suspect to begin with....

Tremendously rude attendant. I didn't realize the store is self-attendance so I asked the cashier and she replied very rudely.

Don’t go there! There were two female stuff and both were so rude. I ordered avocado and bacon on toast and it was soggy and bacon tasted like an cardboard! Their iced latte was tasteless, they must be using an instant coffee. It was such a bad experience on the last day of New York.

Donuts are Dunkin' quality, so they were good. The service was very average and the location/atmosphere on the place is not good.

asked them to take my order after waiting for 20 minutes (first in line) cause i didn’t have my card and they rudely said to use the online method and all started laughing, never coming back

Place was nice and clean.