Arrived at 8:30 with no reservations. Waited about 1 hour for a table to open up. The check-in process was very efficient and you'll get a text when the table is ready. This location is in a mall so you can kill an hour easily. We were sat "outside" but it felt cozy with heaters and covered/private even though it is right next to Central Ave. (A main thoroughfare). Service was quick, friendly and efficient. You can fill out your own order on the slip provided, and then a server will review it with you to make sure you get what you want. They were great about communicating how the trays will be brought out, since they bring them out in stages to make sure you get them warm and fresh. Everything was fresh and tasty. We ordered 2 trays of soup dumplings, green beans, & potstickers plus a lychee green tea. Also the special sticky rice cooked in a taro leaf. So yummy. A+ for food and service. It was very busy and a bit loud so the atmosphere for me is nice, but no so chill. Still a solid B ++. Give it a try. You'll have a good time. Try something new.