Dickey's Barbecue Pit

Delicious barbecue.

This Dickey's location is hidden in a mixed use part office part retail building complex. The interior looked like you stepped into the 1940s as it was quite old and shabby and the employees lacked any enthusiasm in their jobs but we're helpful in figuring out to work the app which they later lamented. The meat was dry and didn't have that flavorful taste I've come to expect from other Dickey's location. As a lover of BBQ, I'd probably skip this location for future visits but would return if service improves.

Ordered on the app and was sent an email confirmation stating I had 30 min to pick up which was perfect since I live in Erie & there was bad road conditions due to the snow.Partly there, I receive a phone call saying “we are out of wings and would you like replacement meats.....AND...we are short staffed so we are closing early....can you get here quickly?!”Me:Yes, I will get there as fast as I can in these road conditions.”They call me while I’m looking for the place because they were so concerned about leaving early. I got there before 7pm. Google currently says they are still open until 9pm.2 stars because the meat I received was good.

If I were reviewing the customer service alone, it would be 5 stars. I've eaten there twice and the person behind the counter was extremely customer oriented and friendly. However, the food was not up to the $17 I spent. Some of the brisket end pieces were so hard that they were inedible. When I tried to bite into them, they tasted stale, old, and were dry. The counter person happily gave me a little extra brisket to make up for it, which was very accommodating. The okra was completely bland and flavorless. The cabbage slaw was excellent, however, and not too sweet, which was great. But the meal did not fill me up. The serving size was small for the price. I'm now feeling a little sick and wondering if it had something to do with those stale brisket ends.

Prices could have been a little less!

Good food. Good people

Called my order in before I picked up food last night. The person I spoke with on the phone didn't even ask for my name for the order. When I got there to pick up the food the drink was incorrect but that was an easy fix. Got home and the two ribs they gave in their two meat platter had barely any meat on them. Also ordered a sandwich. The bread was crumbly and hard. I took one of the rolls and tapped it against the table and it sounded like a rock and were inedible. They forgot my coleslaw. The quality of food was awful and after spending 40 dollars there I was still hungry afterward. They said they would give me a 50 percent refund. Not sure if it is actually going to happen but I for sure will never come back to this location. They should really just put that dairy queen back in that location. Also on the website don't advertise slices of cheddar cheese when it's really just nasty old store-bought shredded cheddar. When I brought this to the managers attention he told me that wasn't true? Lol look at the website.

After being ignored for 10 minutes they gave us this "fried okra" not sure what happened here but it's nasty

Took them 3 hours to cancel my ubereats order.