D'Cuban Cafe

everything is good!

My first time visiting and I ordered online. Long story short, I completely messed up my online order and when I went to pick up it, they so graciously offered to fix my mistake without issue. I told them it was ok because it was my fault but they insisted. Their customer service is beyond incredible! Not only that, but the food was ah-mazing!! I loved everything I got and even saved some to bring home for dinner because the portions were a great size. Thank you so much to the amazing staff there! I’ll definitely keep coming back!

I called to schedule a pickup order today at 7:01PM. I called directly rather than using the online third party order service to support D'Cuban's business, as we previously have dined in here and loved the restaurant. I ordered over $55 worth of food over the phone, which the lady gladly confirmed it all will be ready in 10 minutes at 7:10PM. When I came in at 7:25PM due to heavy traffic, my order was nowhere in sight. The lady claimed their systems were down but also claimed that my food was already being made in the kitchen and not to worry. Then she proceeded to ask me what I ordered, which I gladly provided her the list. Then she informed me that they were out of shredded beef Ropa Vieja. What exactly was the kitchen cooking already for me if she asked me for the entire order again? Confused, I told her the shredded beef Ropa Vieja was our main entree meal and the main reason why we came in and that she confirmed our order over the phone. Rather than offer an apology, she kept pushing me to finalize my order as the kitchen was closing at 7:30PM. When I asked again what exactly was being made in the kitchen, she deflected and told me to order immediately something else as the kitchen was closing at 7:30PM. Baffled at the lack of accountability and lack of apology, I left the restaurant hungry and disappointed. Look, I think it is okay to make mistakes, but if you lie/deflect/lack apology to your customers I am never coming back. I wonder if your employee had a long bad day.

Pretty decent Cuban sandwich. I wish it was more flat but not bad.