Dairy Queen Grill & Chill

3.4
(539 Reviews)
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  • Business Photo
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Ratings of Dairy Queen Grill & Chill

google
Google
3.4
(539 Reviews)

Happy Hours & Specials

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Photos

  • Business Photo
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Location & Hours

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

464 W New Cir Rd
Lexington, KY 40511

Recent Reviews

google
Nov 2024
Came to the drive thru today. The store was dead with only a couple cars in the parking lot and only me in the drive thru. I was told to "hold on" for 6 min in order for me to place my order. Then I waited at the windows for another 5 mins. No one greeted me, asked for my money, said my order was being prepared.....
google
Oct 2024
Service is very slow. I was the only person inside and took 10 minutes for employees to even notice I was there, and 5 more to take my order, I was late getting back to work, I like dairy queen , but I will not be back to this location
google
Oct 2024
The most horrible service I have ever encounter. There's a white tall guy who have a black stuff on his face. He is so rude and a racist. He disrespect me just because I was trying to ask for a deal at the door and he was inpatient and said he wasn't serving me anymore. I have people I take care of and they have separate card I use when ordering their food, but each time I get there this guy is never patient and being rude and disrespectful. This location needs to do more. I have videos of him being disrespect and will post it
google
Oct 2024
Everything about this DQ is terrible. Show rude and gross all at the same time? I think this DQ maybe be a special level of hell designed just for me.
google
Oct 2024
As soon as you open the door to enter this establishment you are greeted with the most nauseating odor of burning grease! They need to deep clean the restaurant It shouldn't smell so bad always
google
Oct 2024
I rarely complain about service. I've worked in food service. I also have been in customer service and sales for many years. For the owner of this location, I recommend you watch your employees closely as I think they're driving away repeat customers. I've stopped at this location 6-8 times over the past few years. Every time I order extra strawberries in my strawberry blizzard and every time I ask if they will mix it extra well. The blizzard is never mixed very well, often it's undermixed and full of huge portions of vanilla. It didn't look like I got any extra strawberries today and was definitely undermixed. Lots of vanilla in the top. Then I did find the strawberries. They were all in the bottom. The staff commonly make me feel like they're in a hurry even when I'm the only car in the drive through. My 15 year old even said it made her feel like they didn't want us to be there. So we won't be going there any more. I'd rather buy a different brand of ice cream at a grocery store.
google
Oct 2024
Place was nasty dirty and the loud mouthed cook with teeth face mask kept cursing so much so loud has to take family and leave
google
Sep 2024
My burger was cold and bland, my fries were cold and soggy, the shake was not what I ordered. It tasted cheap and bland. This was an over priced disappointment.
google
Sep 2024
There is one worker there who has consistently disrespected me. He usually wears a black scarface mask on ( which I find very weird since you are dealing with customers). He has disrespected me on two different occasions and I want to call him out for it. The manager should start by sensitizing him on how to talk to customers.
google
Sep 2024
I wouldn't recommend coming back to Dairy Queen at all forFor any reasonThe food was cold and nastyAnd burnt The mocha moo latte that I orderedWas literally just milk ice and chocolate syrupThe bathroom was filthyEvery table was dirtyI'm going to do my best to keep people from coming here
google
Aug 2024
Blizzard what like milkshake!!! 0 Stars!!
google
Aug 2024
Found out today they no longer have unsweet tea. Sweet is entirely too sweet. Other than that, no complaints.
google
Aug 2024
Clean and fast.
google
Jul 2024
Couldn’t tell you how good the food is, the establishment closes before their posted closing time anyway. As someone who has worked in the service industry, I know that you NEVER stop serving before your closing time.
google
Jul 2024
Doors to dining room locked at 9:45 pm. Very Rushed to take my order through drive thru a d then rude at the window. Never flipped my blizzard, then turned the lights off as there were 5 more cars waiting for their orders. Never will be back to this store again.

Frequently Asked Questions

What is Dairy Queen Grill & Chill's rating?
Dairy Queen Grill & Chill is rated an average of 3.4/5 stars across various online platforms.