Creams Cafe Gants Hill

We ordered a delivery at 8.47pm from Cremes in Gants Hill via Just Eats and waited after being told it was going to arrive at 9.30pm. We emailed Just Eats and they responded saying they were looking into refunding- no refund received from Just Eats or Cremes. We called Cremes to explain and were told to wait for our order as it had been given to the driver 30 mins ago. At 23.05 we called Cremes in Gants Hill again and explained that we were still waiting. The person on the line from Cremes in Gants Hill was extremely rude and put the phone down , cutting the call short. This has been the most embarrassing situation for us as we had guests and thought we would treat them with a desert. I will never shop at Cremes again or use Just Eats after this experience. It's very sad as we know the original owners who founded the company in Norbury and they had worked extremely hard to grow this company. Very sad to watch the demise.

We had a wonderful dine in , Welcomed and seated and received our waffle and crepe made perfect, the new owner is a gentleman who offered free coffee for myself and ice cream to my grandchildren after wrong ice cream was given by new staff , we appreciate that , Recommend to all .

Missing icecream with the delivery order. When asked that item is missing, the response was that it was free anyway hence cannot help. What a load of….

Amazing place, milkshakes and waffles are amazing!

we go weekly there but this time we found new person and been told he’s the new owner and he behaves like he doesn’t want any guest in his restaurant anymore it is good luck to him but i will not go there anymore.

We had a great service , best dessert place in the area please dont bother with the negative reviews this place is well with great ice creams and waffles family enjoyed …thank you creams gants hill ….

Very poor service and staff are very unprofessional.

Was served by a staff member called Varsha on a Wednesday evening. Ordered a vanilla bubble tea and a mango and lychee shake. Both were undrinkable. They both looked like they had gone off milk in them. I've ordered the mango and lychee shake before, so I know what it should've looked and tasted like. But yesterday was a whole disappointment, absolutely disgusted. Never order bubble tea from here. Also the order came with an Ant inside the bag. The plastic lid on one of the drinks had a sharp piece of plastic hanging from the straw insertion hole which could have fell into the drink. This is also extremely dangerous if the drink was given to a child. You have lost 2 loyal customers. Sort out your customer service. Never picks up the phone either.

Today I went to creams and the person working there was very nice and helpful and made nice food his name is nagesh