Costa Coffee

Queues are always long. They don't have loyalty scanner. Good luck getting a coffee without waiting atleast 15 minutes. Disappointed with Costa. Should not take advantage being the only coffee place in the hospital.

Sadly, there was only one very unhappy member of staff. We had to wait for ten minutes before being served. The tables, chairs and floor were filthy, and bins hadn't been emptied. Paper cups only. Not what anxious visitors or patients need in a cancer hospital.

Shut on Saturday

I have given one star and feel that is too Much! Just in costa coffee at The Churchill Hospital after my husband had an operation the service is awful! The man behind the counter really doesnt want to be here. I know it is a sunday morning but customer service is zero! The seating area is closed off as they say they dont have enough staff. No ice or cream so no cold drinks only prepacked drinks in the fridge which disappointed my teenage daughter. They need to remember they are offering a much needed service for staff and people Who are here while loved ones are having surgery or important appointments some Of these are upsetting so they need to Remember customer service at that time

The staff are not friendly and they were not kind

Just had a wonderful experience at this Costa location. My colleague had accidentally had milk put in my drink (something I don't consume). I spoke to Joe at the counter and he very kindly offered to remake the beverage for me. I'm very grateful to Joe and the team for their help. Thankyou so much.

Written as visitor who has to sit around alone in the hospital for 5-6 hours every few weeks aha. Outlet gets a lot of flack that isn't wholly deserved in my opinion. Given its the singular place to get coffee that isn't freeze dried instant the queues aren't truly that bad, and you experience what you would expect at crunch time. Staff are always friendly, make good coffee and equally good quips and keep up their own good spirits. Yes, the weird ice supply issue is odd, yes they don't take Costa card (oh nooo) and yes it's clear they could sometimes do with more staff. Management type stuff that probably isn't even decided at local manager level to be frank. Will keep coming along when I'm down again (and again lol)

It’s 9:30 on a Sunday and the Costa still isn’t open when it was due to open at 9. I’ve been coming up the hospital for roughly 2 weeks and the entire time I’ve been here they’ve had no ice for cold drinks and they’ve had the shutter down for the hot food majority of the time. I love Costa but this is just terrible, you’d think in a hospital with patients and staff who like their breakfast and coffee they’d be better at making sure they’re stocked and open on time.