Costa Coffee

I visited west gate costa on 22nd march 2024 , Im an regular customer and Ive never had any issues using the store before. I brought an drink before using the bathroom.I have an hidden disability and went to the bathroom because It were urgent , I got into an problem and I had to sort it out. I didnt want anyone to have to clean up my mess. I were 5 minuets then I started getting harrassed then that made me more stressed which resulted in more medical issues. I got were threatend by around 5 men , threatening to kick the door in and shouting stuff like I bet shes on her phone and I bet shes dead in there from being on her phone too long despite me keep shouting I have an medical issue , it takes me longer than most. And they also kept shouting that I were beyond the joke , that I have no respect and that I act like I own the bathroom. And started swearing at me through the door. Then they complained that much to the staff , the staff came and I had to open the door whilst the bathroom were in an state and I were in an state. They kept threatening to open the door whilst I had my underwear down. I told them my underwear were down and I told them I were trying to clean up. And threatened to call the police. The staff were an young man who appared to be in hus 20s , he were an new member of staff and the other were an woman who were an lot older , light coloured hair and plus sized. , I just need more time because of my disability. I kept constantly trying to explain this but nobody listened When I had came out crying everyone stared at me and wouldnt stop and nobody appolgised for how They treated me.

Shocker. Place was a state. Pots everywhere, tables filthy, toilets disgusting. If you want a coffee, go to the other Costa on the retail park

I am a coffee snob and no one makes a flat white like this branch Dietary restrictions: Speak to the team for dietary help Kid-friendliness: Plenty of high chairs Wheelchair accessibility: Easily accessed for wheelchair users

Not bad, but prices are not the best anymore as from £2.50 to £6.29 on breakfast. Deals is out rages Dietary restrictions: Nothing for diabetes as in high blood sugar also not a lot for gluten intolerant

Very good coffee

Stop off here for a latte on the way to work. Friendly staff and a nice in store seating area. Parking: It's in town so would need to park in the multi storey

Lovely food and drink. Also friendly helpful staff.