Costa Coffee

I am a regular customer at Goodmayes Retail park Costa and all of the staff members are very friendly and professional.

Both staff members greeted me with a “Good Morning” and a smile. I asked to use the toilet and the Racks the customer service assistant who served me opened the door for me. Sadia was also very polite and greeted me with a good morning as I walked in. Lovely calm atmosphere and a clean shop.

I have been visiting this store very often Has I live near by but today on 11th of February service was worst has there were 2 new faces who were confused and didn’t know how to serve and took half hour to serve one single customer and the lady is too much to handle has she speaks more and work less

Dirty

Staff not focused on their work and completing tasks slowly, hot chocolate was like warn.....not been served such a bad hot chocolate in years

Hi. I go into Costas a lot Staff are always friendly and helpful. But I think someone need to came and look at the sitting areas you have chairs That could do with a good steam clean And I sat on a sofa that was falling To bit . Chairs also need a good Clean .

Shops so dull , always a long wait , busy or not . Shelfs not re-stocked .shop and toilets dirty .I'll be avoiding here in the future