Costa Coffee

As someone who works in hospitality, give credit where credit is due, Izzy who served me at the till was lovely and very welcoming especially as it was busy and Aaliyah who made my drink was also very friendly and even complimented what i was wearing! lovely staff lovely drinks too!

Used to be one of my favourite places to go especially with the kids, staff used to be so friendly. My eldest took her first steps there, I had my gender reveal for my youngest there, I was a regular for years ..but recently the staff haven't been very friendly towards me and I now don't like going there at all. They don't always have vegan options and it's just not like it used to be. I much prefer Starbucks now as a family place to go, staff are much more warming and child friendly plus they have way more vegan drinks options. Sorry Costa you've lost a regular. Vegetarian options: Not that many options for vegans and the label for vegan and vegetarian are to similar, my eyesight clearly not being the best mistook vegetarian for vegan a few times!

I went there with my elderly service user (I am a support worker). It was Sunday midday. Costa in Kinson was full of customers, very long queue. However, there were only two members of staff... Obviously I had to wait long for one drink and my service user got very impatient. What is going on Costa management? Two members of staff during a busy time?

1 hour 20 minutes BEFORE closing time on a Saturday and there was 2 members of staff-1 was serving who was ok but pushy to hurry you up, the other was (no offence meant) hugely overweight, full of spots, her tummy was hanging down and out of her untucked top and had 3 cigarettes in the 30 minutes we were there just outsidethe 2 opened doors, messing about with the other staff member & absolutely stinking out the coffee shop. Upon arrival we thought they were ALREADY closed because of this but they just wanted everyone out it seemed at 3.40 on a Saturday afternoon!!! This coffee shop used to be busy and welcoming abd now it's a dive!!

Orderd 2 large hot chocs, one bacon bap and one sausage, the lady that was seeing to.our order was very polite but then this very rude larger lady jumped in taking over with a real attitude in her voice, made us feel very uncomfortable, she then went on to tell us she would let us now when our food was ready, 5mins later she's shouting across the shop floor your food is ready, which seemed abit extreme as it wasn't busy as at a quite time of morning , but she felt important, when i went to collect our food I asked if I could have a couple of serviettes she replied no! You can have loo roll!! I replied no thank you and returned to my table,, It's a shame how one member of staff can make a place feel so unwelcoming

Average costa coffee, perfectly placed across the road from parking.