Costa Coffee

I pop in most mornings on my walk to work and the staff are very kind and efficient in my opinion. The recent refurb looks great. Wish the shop was in a bigger unit however as it is often veryyyy busy and gets a bit cramped. The poor staff are rushed off their feet a lot of the time!

Rude staff would not complete the order the way that every other costa has done. Specifically asked for Coconut milk as serverley allergic to milk. Made it with normal milk. They were rude when asked to remake with coconut milk.

I visit a lot of Costa Coffee shops and can honestly say this is the worst. Some of the staff do not smile or greet the customers in fact one of them was extremely rude. I tried to help by putting out used coffee cups on a tray onto some shelves, a very rude man shouted at me not to put it there as it didn't belong. No thank you or offering to take it from me, he just walked off. I have never been spoken to like that before. I think the staff in this store really need training and start greeting the customer with a smile. I suggest they go to the Costa Coffee in the hospital the staff there are really friendly and helpful. If they are not happy in their work find another job. I will certainly not be visiting again.

Not a fan of the makeover. Shop has lost atmosphere.

Typical Shopping centre Costa. We use it quite regularly.

Very disappointed with my recent visit, and this not aimed at the staff, they try their best ,it's the owners fault ,because they have decided to start doing collections ,so the driver collects drinks ,food for the customers as well. So whilst waiting 15 mins for only a Costa coffee l had to endure, waiting for someone's home delivery which took 10 mins ,meanwhile the que was getting bigger ,and one of the girls was an apprentice so a bit slow .4 staff doing 5 staffs worth of work. So l don't understand why the owners want to do collections when people are, walking in taking one look at the que and walking out so your losing customers anyway. I hope your reading this on your yacht sailing around the world.