Costa Coffee

Paid £11.50 for a bottle of water, coffee and hot sandwich. Watched the guy serving me stop making my order to nag the girl working what she's doing afterwork and didn't even bother to cut my sandwich properly. A1 service, not.

I'm autistic, vegan, queer and a wheelchair user so will offer multiple non-standard perspectives. This review has been a long time coming. Autism, it's sometimes very loud, there is 2 corners that are usually quiet, I'd love it if one or both could be made an official quiet corner. I prefer the table in the corner next to the window, but so does everyone else, it's rarely free. Accessibility: Though getting around the cafe itself is adequately easy, accessibility is awful. The door to get in has a very steep offlevel ramp that is quite difficult to use. My wheelchair only just fits through the door, the left hand door is always locked, forcing disabled customers to use the more difficult right hand door. Disabled bathroom. My Gods, I have never been in a worse bathroom from a large business. The red pull cord is in an awful place, if you've fallen to the floor you'd have to reach around the toilet to access it. I doubt it would ever actually get used in an emergency by a disabled person because of this. The only time I've used it was when I had run out of paper and had to call a staff member to get more. The Toilet itself is not easy to flush from the wheelchair, you have to reach over the bowl to push the lever, it also feels broken, though I couldn't explain how. There is no shelf to put a colostomy bag or other disability devices, forcing customers who need it to use the baby changing table instead. There is no bathroom mirror just a lot of dry silicone where the mirror should be. The sink is very very small and difficult to use from a sitting position. Door does lock, but could be difficult to turn for some disabled customers. No gluten free options available. Very little for those with a milk allergy, cross contamination could be an issue. Vegan: Very little choice of vegan savoury food and what is available (vegan ham and cheese toastie) isn't very good. I know Costa have other options because other branches are excellent. When I ask why so little options for vegans, I get told it doesn't sell, but there's always a lot of animal flesh that doesn't get sold so this is odd. Vegan cakes are ok sometimes there's only 1 available, other times 3 choices, it's hit and miss, but they are always very good. Vegan drinks, as long as you order off menu they will be able to make you something you like. The choice on the menu itself is abysmal. Staff are always friendly and helpful. So I do feel safe here as an autistic, queer, disabled person, if not actually catered for. Vegetarian options: Vegan: (copied from main review) Very little choice of vegan savoury food and what is available (vegan ham and cheese toastie) isn't very good. I know Costa have other options because other branches are excellent. When I ask why so little options for vegans, I get told it doesn't sell, but there's always a lot of animal flesh that doesn't get sold so this is odd. Vegan cakes are ok sometimes there's only 1 available, other times 3 choices, it's hit and miss, but they are always very good. Vegan drinks, as long as you order off menu they will probably be able to make you something you like. The choice on the menu itself is abysmal. Dietary restrictions: No gluten free options available. Very little for those with a milk allergy, cross contamination could be an issue. Wheelchair accessibility: Accessibility: (copied from main review) Though getting around the cafe itself is adequately easy, accessibility is awful. The door to get in has a very steep offlevel ramp that is quite difficult to use. My wheelchair only just fits through the door, the left hand door is always locked, forcing disabled customers to use the more difficult right hand door. Disabled bathroom. My Gods, I have never been in a worse bathroom from a large business. The red pull cord is in an awful place, if you've fallen to the floor you'd have to reach around the toilet to access it. I doubt it would ever actually get used in an emergency by a disabled person because of this. The only time I've used it was when I had run out of paper and had to call a staff member to get more. The Toilet itself is not easy to flush from the wheelchair, you have to reach over the bowl to push the lever, it also feels broken, though I couldn't explain how. There is no shelf to put a colostomy bag or other disability devices, forcing customers who need it to use the baby changing table instead. There is no bathroom mirror just a lot of dry silicone where the mirror should be. The sink is very very small and difficult to use from a sitting position. Door does lock, but could be difficult to turn for some disabled customers.

Customer service is hugely better. Food display counter, more refreshing deserts vegan based. Some vegetarian options. Would be great to encourage more! The price range is affordable

Good service and friendly too & a good place to chill out. Kid-friendliness: Very nice place for kids

Rude store manager served us eventually.. Once he was done chatting to the staff member. No, please, or thank you, very poor customer service from someone who is supposed to be running the store? As someone who has worked in hospitality for almost 17 years.. and as a manager myself, this isn't acceptable. Learn to lead by example and speak to customers with some gratitude and politeness. The coffees were also below par on this visit, which made the experience even worse :/ I would have been a little more forgiving if it tasted good

For not the first time it has been take away only, even though a couple ahead of me was given proper cups and plates. When I asked why the male team member he said there was a reason but did not say any more. When I asked for plates to butter our teacake he slammed the plates on the counter, did not offer a tray, did not offer spoons, had a real bad attitude, also toilets disgraceful, no toilet paper, suffice to say we will not be visiting again, there is plenty of competition and we will be going elsewhere

Good place

Thought we give it another try and I'm afraid from the unhelpful staff member to the dirty tables and chairs which had to clean ourselves this has become very poor standards over the last few weeks. Coffee cups have not been available in over 2 weeks and only available in takeaway needless needs dramatic improvement otherwise will not survive with these standards