Costa Coffee

Was a little worried when I read some of the recent reviews but nothing to worry about. The staff were all friendly and lovely great coffee made and the usual high standard of the food wouldn’t hesitate to return when we’re next in the area.

There's something wrong with the layout and interior design and thus the atmosphere. There's no comfy chairs or sofas.

Staff are much friendlier nowadays :)

Quiet be and we just had coffee.

The staff here do not represent the Costa brand, you need a serious management shift here. They make you feel unwelcome it’s out of order. Get a job away from customers!

Echo all the reviews regards the terrible manner of the staff here. Very rude in response to polite conversation with them, really don't know what the issue was. Costa do better! You've hired angry goblins!

Today an group work order was put in on the app for 8 coffees and 3 cakes for collection, upon arrival to the coffee shop then to be told upon arrival by Jane that she refuses to do the order. What could we say, the shop had people at the tables and no-one was at the counter waiting to be served. the vileness that can from the women's mouth was disgraceful and not acceptable behavior. Absolutely appalling as a company that this kind of behavior is allowed in "customer experience" the amount of business we put into this one coffee shop all the time, whether this is by single purchases or on the app as a larger order I find this unacceptable.

I have never left a review before but felt so unhappy with this coffee shop I feel I cannot. I work nearby and many of my colleagues comment on how rude some of the staff are in this shop and have done so for some time. I ordered a click and collect for everyone in work today for lunch which consisted of 7 hot drinks and a few pre made cakes/slices etc. I paid through the app and then 10 minutes later a colleague went to collect. There was no queue and no one else waiting for drinks. The staff however informed my colleague that they were too busy to make the order and refused to do it. They then refused to assist with the refund so I am now having to go through costas online customer service for a refund. I don’t think I need to say much more..speechless!