Cold Stone Creamery

In my own words I’m a bit sad and disappointed. My whole family got great ice cream so I’m happy for them but I got an Oreo shake, the guy making my shake seemed new didn’t know what he was doing and it was like milk not a proper shake so he re did it and it was the same occasion, I did not want to complain again because I genuinely felt bad for the guy and he was trying, kind of. There was a more experienced guy making a shake for another customer and made it really good and I watched as he filled the whip cream to the top on the other customer’s shake the newer guy only poured a little amount of whip cream and just gave it to me. For me paying for ice cream for my whole family with my gift card and me being the only one with a bad order, I almost wanted to cry as I was walking out. However I will say to go here because they did a great job for my family and the more experienced people know how to make shakes. I could make a better shake at home than the one I was given twice. Thanks for reading this and understanding my disappointment for this establishment, if I ever go again I hope this issue will be fixed.

Came in with a smile, left so profusely angry. Shaelin (taller girl with long brown hair) had absolutely appalling customer service! She openly rolled her eyes, was short with us, and just acting like a very unlikable teenage girl. Shaelin and her shorter blonde coworker were talking about us and their other coworker while we were paying. She was treating this new girl (shorter brown hair) terribly too! From the reviews, it looks like this isn't her first complaint. If Coldstone wants to have a mean girl paired with a sour attitude, serve little kids and other customers their icecreams then that's that, I guess.

Great over priced ice cream!!BUT TERRIBLY RUDE little girls behind the counter and NEW owners/management are unprofessional/snotty and do not know how to train their crew or give solutions to a unhappy customer..very clear they’re NEW as well..

If I could them zero stars I would. My friend and I were in there an hour before closing, didn’t get greeted. Told us to order when we were ready and when we were she could care less. The place not that clean and had to wait a little over 5 minutes before checking. As soon as the girl saw that my friend didn’t give her a tip for her ice cream(which wasn’t mixed that great) then she started becoming friendly. Do not recommend coming here. I won’t be back.

Love this place

we just left, and the girl with short curly hair and glasses was actively talking badly about customers where we could hear them. when i asked her about why she was doing so when we could hear she just glared. when i had to ask for a spoon to eat my ice cream she threw it on the counter and walked away. the girl working with her with long dark hair was also talking poorly about customers. it was awkward, and unprofessional.

Great ice cream, but getting unwieldy on price. Only one person in the store too, so service was slow.

Dietary restrictions: They offer a couple dairy free ice creams as well as sorbets.