Cold Stone Creamery

10 dollars for a cup of ice cream is ridiculous. Then asking for 25% tip for scooping? Not again. Much better options around south hill.

The ice cream was good, but the girl served us. was rude, we came 30 minutes before they closed, just for a couple of ice creams, but she charged us $25. Usually, it costs less than $20, and we always get the same things.

So dissatisfied and disappointed! Went to use a bogo coupon for my husband’s birthday that we had gotten that day. They then told us that it wasn’t on our account and couldn’t do anything. Then we take the ice cream to go and when we go to eat it there a big piece of plastic in my husbands bowl, like down in the middle of the scoop. Very unhappy, won’t be back.

super amazing experience! i came in this thursday (02/15) and the staff was so nice and patient with me and my undecided 3 year old! i will definitely be coming again!

The workers here lack customer service. I was at the Newport Hwy location and there was only one person working and still had better customer service than the South hill location. I don’t eat a lot of ice cream and I don’t like refreshing ice cream so when I say I want a “like it” I except it to be a like and not a love it and then you try to charge me for a love it even though I specifically said “like it” I’m gonna say something it’s not my fault you can’t listen and I’m not a quiet talker so you can’t use that as an excuse. If you are unsure then ask the customer again ‍♀️

Great ice cream and milkshakes!! Huge selection of deliciousness:)

The paper on the ice cream cones are glued so tightly on, you have to eat glue/paper to finish the cone The flavors are mid The Scoop is better :)

L customer service

Employees seem to hate their job, rodent issues, and they close before closing all the time (even closing the dining room before their actual close time). Poor ran, would not recommend at all.

The server dropped the ice cream on the FLOOR and then still asked if I wanted it after picking it up with the ice cream scoops from the ice counter. When replying “no” (like duh) the server proceeded to use the SAME scoops that he retrieved the floor ice cream from to dip into the bin and make a new cup of ice cream for me. I paid and tossed the cup in store before leaving. Most obviously I’m not eating that. Now I wish I hadn’t let me kids eat theirs. Buyer beware. Happened today!