Cold Stone Creamery

Fruit flies in ice cream. Manager treats employees like yesterday’s discarded trash. Tells them they are replaceable and doesn’t give them enough hours to survive on. Cycles through employees faster than any store I have ever been to. Sad when your own staff can’t stand you but put up with you because they want and need to work. You need to take classes on how to be a decent human being. Between the mold and fruit flies, I had diarrhea so bad from the ice cream last time I ate here. Never again!!!! This includes cakes as well as they are made at the store. Enjoy your fruit fly ice cream cakes and ice cream. Good way to make your party guests sick. I also noticed after putting up my review, The owner has had people spam fake reviews to try and conceal mine and push her ratings back up because they were getting low. Sad

Crew is super friendly and patient! The store is always super clean when I come in. We got a cake batter confetti cake for my sons birthday party and it was DELICIOUS we definitely will be getting all of are cakes from here now on!

I feel it’s only right to tell the people what’s going on at this location, the health department has been here a couple times and has failed the people as a whole. The spades kept in the spade well sit in still water for extended periods of time allowing bacteria to grow on the spades they scoop ice cream with, if you’ve ever gotten sick that could potentially be why. You could of also gotten sick due to the fruit fly infestation they have at this location, fruit flies have been seen flying into the ice cream machine while the ice cream is being made, flying into the mix ins we put into people ice cream, flying onto the stone and even flying into the geaha where the ice cream is held. If that’s not bad enough there is mold on the geaha doors where the ice cream is held that’s served to customers, there’s mold spores behind the blast freezer in the back that I was told if you flick water on it the mold spores would pop up. If that doesn’t gross you out enough to stay away from this location I don’t know what will. On top of that if you are looking to work here it’s not worth it, not only is it a health risk being around the mold I talked about they don’t fix stuff that breaks if it’s not a freezer, fridge or geaha. They cut hours on people randomly and hire new people constantly (no one wants to stay there) they dont put into consideration that you have a life outside work and will randomly ask you to cover for them weather it be one of their birthdays, people being sick or them firing someone when they already put them on the new schedule. They do not treat everyone equally there, leads are 100% favorited while regular crew members can get in trouble for being on their phone, standing around when not busy, sitting in her one office chair while leads can do the same and not be yelled at or lectured. To make this all worse there are 3 locations owned by this owner and the one location at palm harbor is known for having cockroaches so bad you might end up bringing some home with you if you bring a bag in there (scary). I’m sorry I did not do this sooner and I hope no one has gotten really sick, thank you for taking the time to read all of this have a good day. It has been brought to my attention that there are now fake reviews being put up due to me writing this..

The staff is friendly and you already know the ice cream is great!

great service and great ice cream! will be back!

I always have a great experience here!!! Just had another custom cake done, it was just what I wanted. Always consistent and professional store! I'll definitely be back...

Love this place, the staff is always friendly and the ice cream is delicious! I get the founders favorite everytime. Check this place out and thank me later.

I got a cake for my friends birthday. I picked out a petite cake there only $5 the entire month of December. What a great deal!!!!

By far the best service I’ve had at an ice cream store. In point with everything I’ve ordered. Definitely recommend stopping by.

Where is the 6 star option? Because that is what this location deserves! Friendliest staff, absolutely delicious ice cream and one of my favorites, their smoothies! This is the only ice cream location my family and I go to. Must try!!