Employees were great. But the manager was scolding the employees while we checked out talking about if they don't sing they don't get tips and they only get there $10 an hour. I feel like this was really inappropriate to talk about loudly in the main lobby. That seems like a private conversation. Btw the singing was loud and coordinated.
Me and my boyfriend wanted some Fro-Yo and we searched our nearest location and cold stone creamery had a subtitle under it saying “fro-yo” that should definitely be removed because they only serve some Good Ice-Cream and apples that are coated with sweets. Service was alright this girl with big eyes that barley blinks had so much attitude towards her customers and you can tell it’s out of frustration for the place being so packed.. it’s a good place what does she expect and stop screaming in customers face with attitude. I wish I got her name but she had dark hair HUGE eyes and she was little. Stay safe. Enjoy yall
Amazing place! Amazing people! What is most important, the best ice creams in the city
The ice cream was awesome but my experience at the store wasn’t good. It was my first time at this store and I didn’t know how it worked, I looked at the flavors and I chose one, the guy that was taking my order was talking way too quietly and I couldn’t hear him, I kept asking him to repeat, he kept mumbling and at some point I asked my husband who was right next to me if he could hear him. The servers started laughing, which made me embarrassed and at that point, he didn’t give us the chance to understand and say exactly what I wanted and just started making what he thought my order was. I wanted it to be in an ice cream cone bowl too and he just gave the regular bowl. It was frustrating and embarrassing to be laughed at and then to get something not exactly how I wanted.
The employees were nice. But thankful that we got there before the rush.
My Love Cecilia loves these Candy Apples ❤️These Candy Apples are The Best❤️Nobody beats these Candy Apples I’ll keep coming Back bringing my Love Cecilia ❤️
The ice cream was delicious. The staff was happy and singing songs. We will have to come back for the chocolates!
Maybe the bad reviews are of former issues, because we went here twice over 4 days while on vacation, and excellent service, quality, and staff. Zero complaints. Came at a not busy time and what was a very busy time, and they were on top of both situations.