Ratings of Cold Stone Creamery

google
Google
4.0
(210 Reviews)
tripadvisor
TripAdvisor
4.5
(11 Reviews)

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Location & Hours

Ice cream chain offering design-your-own creations hand-mixed on a granite slab, plus shakes & more.

31961 Gratiot Ave
Roseville, MI 48066
Monday
11:00 AM - 9:30 PM
Tuesday
11:00 AM - 9:30 PM
Wednesday
11:00 AM - 9:30 PM
Thursday
11:00 AM - 9:30 PM
Friday
11:00 AM - 10:00 PM
Saturday
11:00 AM - 10:00 PM
Sunday
11:00 AM - 9:30 PM

Recent Reviews

google
Feb 2024
This place was really, really awful. To begin, no greeting or help or any customer service skills whatsoever upon arrival and when viewing our options. No smiling faces, no how are you, no, "would you like to try a sample?" Didn't even ask if we were ready to order just stared at you. The kids cone is a literal joke. They couldn't fit anything in it. The paper wouldn't come all the way off so you are forced to eat a little paper/adhesive. No cake cones to offer kids. They didn't have different size waffle cones so when I got one scoop of ice cream the cone was much higher level than the ice cream where you couldn't eat it together. The ice cream had a really weird aftertaste to it resulting in me throwing mine away. Lastly, they have no tables and chairs here to sit and eat the ice cream ordered. Do they really expect families to let their kids eat ice cream in their cars???? This is crazy and ridiculous. I've lived nearby this place and have never stepped into this place until today and instantly regretted it. Definitely will not be a returning customer.
google
Jan 2024
This was my first experience at Cold Stone. I had been craving an apple pie ice cream and they were able to make it. It was perfection.
google
Oct 2023
The carmel apple pie apples are a must❣
google
Sep 2023
Very poor customer service scales. One of the employees played in his hair before serving. The next customer ran his fingers through his hair. Then began to go to the cash register. To make a transaction, bring someone else up. Never washed his hands, the young lady was very nasty. Popping gum chewing gum over serving customer ice cream. I will report this store to better business.
google
Aug 2023
Can never go wrong with coldstone. A little pricey but it's so worth it. If you sign up for the rewards program on the website they give you a buy one get one free. My favorite is the birthday cake remix they have so Manu options. Overall a fast experience they had a lot of employees working so we were in and out really quick. We will definitely be back when we are in the area.
google
Aug 2023
Having never been to a Cold Stone Creamery before I was impressed that they actually make your order on a cold stone. Staff was friendly, there was a few people in line ahead of me but they are fast and the wait was minimal. The prices are slightly higher than your average Dairy Queen, but not prohibitively so. Also the ice cream is made fresh in store daily and the flavor reflects this. It's absolutely with the extra cost
google
Jul 2023
Fresh made ice cream and desserts! Always good signatures.
google
Jun 2023
Very very very slow lazy worker to young very very slow I will never come to this location again

Frequently Asked Questions

What is Cold Stone Creamery's rating?
Cold Stone Creamery is rated an average of 3.9/5 stars across various online platforms.