Cold Stone Creamery

So I know that Cold Stone carries a lot of stuff, but I have a nut allergy. I made sure not to get nuts in my order. I didn't get to dig into my ice cream when I got home due to the lid not fitting correctly (either it was the wrong size lid or the girl packed in way more than a small size should have) so I had to let it sit in the freezer after cleaning up the mess it made after mostly melting on my desk. Seriously, was the fridge not working either? It's barely a 5 minute drive home and I didn't even leave it out for two minutes before it melted everywhere. In any case, when I did get a chance to have it today, guess what? Nuts, at the bottom of my cup, and I didn't see them until I ingested some by mistake. I have taken the proper procedures to keep myself safe and will continue to monitor my health, but seriously?? You guys need to make sure that your tools are clean! If someone has anaphylactic shock due to this sort of contamination, that's bad news for EVERYONE.

Terrible customer service. DO NOT order on their website. You will not receive your order or your money back appropriately. Do not order delivery.

Ordered ice cream from you guys. It was delivered. The driver said there was a problem with the order I did not notice. The only problem was I paid for size and you guys gave me one size, smaller and stuck it in the container for the right size that I was supposed to get. Not sure if that’s how you handle your business but that is very unprofessional and I will make a visit to the store. . Did

Came in and was turned away at 940 by employees telling us and another group that they had already cleaned and we would be adding work for them if we ordered. Wth?

Went to get ice cream at 930 pm when they have a close time of 10. They had already turned the lights off and we're mopping . Guess they didn't want any customers

Absolutely the worst customer service...purchased a cake that was completely wrong from it said on the packaging. Call and the "Shift lead" was clueless..probably the one who made the cake.

I took my family out for some ice cream but the ice cream was melting before they grab it from the server. It not even cold. What a waste of money.

We made an ice cream cake order and paid for it a week ago for my kids birthday party this weekend. Got a call Friday saying that they no longer carry the decoration we wanted on our cake! We were told the new decoration had the character we wanted on it! We picked up the cake and were disappointed that the character we wanted was no where on the decoration! Then the employee attempted to charge us again for the cake! I feel robbed that I paid twice as much for a cake that was nothing I ordered and half the size I could have ordered somewhere else! Not a very custom order! Now my kid is very upset that the cake doesn't have the character they wanted on it! I don't think I will be using cold stone again for a birthday cake!

My great weakness after a hefty meal. The amazingly smooth and sweet delight of verity of ice creams. Not just the ice cream but the different mix options that comes with the ice cream: mix nuts, chocolate or even candy bars just to name a few. The staff is always willing to assist you any which way your hearts desire.