Cold Stone Creamery

Nice and friendly staff

While I know first hand how harmful bad reviews can be so I'm still giving a 5 star. But the young man working tonight needs to be worked with on his customer service skills. My wife and girl's received OUTSTANDING customer service from the girls and while they were working on making their orders this young man rushes back in from what looked like a break to take my order. From the minute he asked what I wanted he seemed to be discussed about being at work. Not only did he make my order wrong he made it in the smaller size. So disappointing that 1 person can give such a bqd experience. Someone needs to do better!

Great ice cream, but the employees that work there are young and immature. They were playing around instead of servicing customers. I got my ice cream to go.

We bought 4 Love It sized desserts in founders favorite with sweet cream, one apple pie a la stone with cheesecake and another with sweet cream, and strawberry blonde. All of the flavors were great but the apple pie with cheesecake ice cream was a dream! There was only one employee working at the time and there was a crowd after us. She kept her composure and kindness through the rush. We were glad to see help arrive as we were leaving. They have a "now hiring" sign posted and I hope they gain some high level staff because we will definitely be returning to this location.

Ice cream was tasty but service is not good enough . Totally disappointed with the service

I love cold stone ice cream but I hate been cheated. I was on the phone with my husband when he placed my order. He twice told the person he wanted vanilla and strawberry with coconut on the side. Aside from the guy getting the order wrong, he clearly cheated me with not filling the cup.

We visit here every week and never had such a bad experience! The person serving our order was so mean and rude. She is a noob I think. We ordered 2 'like it' cups and both of them were literally half full and when asked about the quantity, she didn't hesitate to say " this is what you get for the like it cup". I was taken aback with such a rude response. I am not gonna visit this particular store ever again! Update: The owner seems kind enough to spend time and hear the concerns of a customer! Kudos to him. Hope the staff would be half gentle as him!

Worst customer service ever. Employees refused for extra spoon and overall not cooperative. I would never go back to this location.

The management at this place is just the best. Very little places and establishments care as much about their customers as much as this place. If you want to experience true service and amazing ice cream this is the place.