Cold Stone Creamery

I went in On 1/7/24 Around 7:30 PM. Didn't catch any of the girls names, but they were three of them working. They seem to be very shortstaffed, and had a lot of customers. I wanted to leave a review to shout these three girls out. They maintained their composure the entire time, and their customer service did not show the stress they must have been feeling. Kudos to them, hope management sees this and rewards them somehow.

Hours say till 9 online and on the door and doors are locked and employees cleaning

Supposed to close at nine and doors were locked at 7:55

Wish I could give zero stars. Paid $10 for “Cookie Doughn't You Want Some” and this is literally how he handed it to me. Drove 15 minutes for it and it was disgusting. I’m so disappointed. Definitely would never recommend anyone to this location.

This location is reasonable in person. The wait is long but the ice cream is good. However, do NOT DOOR DASH HERE, especially late. After a very long and rough Sunday, my wife and I went to treat ourselves to some ice cream, and DD'ed so we could put our kid to bed. When our treats arrived, both were in Like It cups (small) despite ordering, paying for, and verifying on the receipt we had Love It size (medium). Also, my Brown Sugar Sensation is supposed to be Brown Sugar ice cream, cookie dough, brown sugar, and caramel. I had the ice cream and a hint of caramel along one edge. What did I have to replace the cookie dough and brown sugar? Several short, very curly hairs that I desperately hope came from someone's head. Oh how I gagged. I have no idea if this was incompetent levels of unsanitary conditions, or vindictiveness for a late order. In either case, DO NOT DOOR DASH HERE, ESPECIALLY LATE.

Understaffed. Hit or miss on how well the ice cream is put together, lacks consistency. Employees do too much socializing amongst each other instead of focusing on the task. Poor management.

Stepped in to get some ice cream. Two workers in the shop with one customer before me. That customer was being rude, on her phone trying to communicate with the young man behind the counter. The other worker, just ignored me standing there and went to making a cake. Employees are not service oriented here. Location wasn’t the cleanest.

Super slow location. Service is subpar. Teenagers really need to be supervised at this location. Management needs to come in and revamp!