Cold Stone Creamery

I love cold stone! What is the deal with those sizes? Like it, love it, gotta have it! Mix ins are the best. Signature creations make it simple

2 female employees are to blame for the 1 star rating! The first impression was that the employee scratching her head was visibly annoyed by customers entering. As well, it never occurred to her to go wash her hands. The other employee was a blonde who displayed an angry face straight away, while simultaneously exhibiting a RUDE attitude throughout the entire ordering process. She was so disgruntled that she was aggressively clanking our ice cream around, of which, sh e got one of our orders wrong. First and Last time at this location! It was our pleasure to leave a Zero Tip!!!!! A fellow customer held the door open for us on the way out and he told us to have a good night! His kindness was greatly appreciated! This occurred at the Stone Cold Creamery on Alma School Rd. in Chandler, AZ.

Found the staff to be rude. I went into get a cake because my sister just got engaged this morning. I was so excited. I told them what I wanted it to say & asked if they could make the "o" look like a diamond ring, I had a picture from online. I legit was just asking them to basically draw 2 diagonal lines with a flat top. They unapologetically refused, just brought down my excited/good mood. So unfriendly & unwilling to put in minimal effort. Update: I went to Brusters & they did the cake exactly how I wanted. They were incredibly friendly also. The 2 experiences were like night & day. If you need a cake for a special occasion don't waste your time at Coldstone, head down the street to Brusters for exceptional service.

The staff was extremely rude. I will never spend a dollar at the Chandler location on alma school/ queen creek. Absolutely ridiculous service!

Very nice ice creams of many varieties and they taste great. Nice place to visit with family and friends.

I have ordered online numerous times and always satisfied with what we receive. No issues.

I just wanted to thank Finn for outstanding service. We stopped to buy our favorite cheesecake ice cream with raspberry topping. This attentive, smiling young man made our day happier. I want every employee in this company to be as caring and considerate as he is. Thank you very much!