Cold Stone Creamery

Went here to Celebrate 1year sober with Strawberry cream cheese cake ice cream yummy

They show the guilt tipping screen here.

The customer service was so bad ! The worst ever, we were a group but paying separately, so they had the first person then they skip the rest of us to serve other people and made us served by the same girl which was rude, she had a situation with each one of the group I will mention what happened with me only, She decided the size of my ice cream like small and with no cone, when i asked, she said there is no cone and the small size is the default, then i said sorry i want medium, she made another one which was vanilla and cookie dough, I found the cookie dough are in a very big chunk and the cup where i hold is all icecream and sticky so i mentioned the cup is so sticky, she answered that is just ice cream! For sure i know but why to take something sticky and does not feel clean, the reason people go for cup is to eat icecream decently, Also I went to tell her the cookie dough is in very big chunks and i placed the cup (thinking she will crash it for me) she was like there is a trash in the back, my husband told her sorry you can take care of that, Until a Gentleman from the employees interfered and he was the best in this store, he said let me know ur exact requirements, I said just vanilla and cookie dough, he said you got this, he made me the perfect icecream and he was the reason i gave the one star, I wish i could give him 10 out of 5 , so polite and customer oriented My friends had bad experience with another girl too, both of them were inexperienced, unprofessional and having attitude, Not this branch anymore! no wonder all the ratings are not good.

Delicious ice cream and my server today was great with incorporating my mix-ins , wish I ask his name he was excellent, ⭐

Delicioso! Y lo padre es que te lo revuelven todo los ingredientes, entonces le da súper sabor!