CoCo Fresh Tea & Juice London

The worst experience I’ve ever had in London. Can’t be worse anymore. I wait for an hour to get a drink. The workers in there said if you don’t want to wait you can leave and refund you. The worst service in the world.

I used to love this place so much, but unfortunately I have to make a bad review because they’ve messed up our orders three times now. Not putting sugar in the order with sugar, putting sugar in the sugar free order. We let them know the first time but didn’t get them fixed, then the second time we asked them to fix it and as a result had to wait another 10 minutes. And this last time we’ve just decided to look for new bubble tea places we like. The last straw (pun intended) was that they’ve now switched to paper straws. I despise paper straws. My straw went all soggy in the middle and I could no longer stir my drink (see attached photo). A couple other minor complaints that have contributed to our decision to get bubble tea elsewhere is that they changed the menu and got rid of my favourite tea, the roasted milk tea, and they got rid of the red beans topping as well. So be advised that the bubble tea here is delicious but the service isn’t great, 50/50 chance they’ll mess up your order, and the paper straws are terrible.

Visited once at this location, staffs were very professional. Unlike the UWaterloo location, their staffs don’t give a damn about customer services

I love the milk tea and the very clean eating area and bathrooms. We will be back! ☺️

This Coco will always be the best bubble tea shop in London. Amazing staff members offering friendly and efficient service. Parking: Lots of parking spots within close proximity of the entrance.