Paid for a 16 piece family.meal, only got 12 pieces, manager was right there said my order was ready. Only got 4 biscuits when I should have gotten 8. I ordered 3 sides plus small coleslaw and a half gal . Was told I had to wait 20 minutes for white, meat, non spicy available. Also there was no unsweetened tea, or Mac and cheese , online app didn't specify order was not in stock. Bottom line, I paid $58, for only 12 pieces, Not 16. Some money should be replaced or I will contact my bank. A family of 7 is unhappy tonight, ♀️ 02-26-2024 Update: Churches Texas Chicken update, after first review, Manager and Miss Lakisha; Corporate office. Turned a negative outcome of my last visit onto a positive one. That meant a lot to an already hectic day for me. They gave me the four pieces of chicken that was missing from my previous order of 16 piece family meal, and a large drink Also the amazing customer service was far more memorable than the last. A little compassion, and kindness goes much further than being offended. It certainly changes outcome of situations. Thanks again Churches Texas Chicken, you made my day.