Chipotle Mexican Grill

This establishment needs to be shut down. They are closed to me anyway. I will never go to this location. I have seen so stingy chipotle but this one beats all records. Their extra chicken is not even the same amount as regular chicken. Under cooked rice. They told me they were out of fajita and didn’t even offer me anything else as compensation. I was there at 5 PM , When I asked for fajita they were “we are out” with an attitude take it or leave it.

The food was a lot better then the last time I was there, I was really happy I decided to give it a try again

We were in on 2/25/2024, at approximately 4:03-4:05PM EST we observed the crew manager (was changing cash drawers and had store keys on his belt loop wearing a grey nike pullover hoodie) eating chips right off the hot plate in the back in plain view of all customers without even gloves on. Then he was chatting up about 3 employees laughing with them leaving the single line chef and 1 cashier on the serving counter even though there was a line out the door of customers, we were 7th in line when we entered and it took at least 20 minutes start serving us. Additionally the single line chef was chewing bubble gum over everyone's food he was preparing while playing with it in his mouth with his tongue. Then of course we found two facial hairs in my bowl, my girlfriends was clean. I knew it wasn't mine because my beard hair is several colors, these strands were solid black. Everyone seemed kindof high on marijuana just cause everything was disorganized, they worked with lack of any care or urgency. So much impairment so it was impacting their ability to serve customers with even a reasonable expectation. Not to mention the gross violations of State of Ohio food preparation health codes. I used to work fast food for over 3 years, I dont expect a restaurant level of service, but being gross and nasty without ANY care to serve customers especially for the higher price of chipotle is not acceptable. We wont be back to this location or likely any for some time, I have also informed all my family and friends to avoid this location due to the grossness and lack of safety.

If they run out of steak or so carne asada. You would have to wait up for some 15 minutes for them to cook a new batch. Also, it has nothing to do with the service or Chipotle itself. But for some inexplicable reason the driveway entrance has an incredibly low slope. I have a very low car and every time I go there I have to make sure it doesn't destroy my front end. And whatever excuse the contractor may give it's not warranted because the Kroger driveway is not made like this.

The following is an account of a particularly unsatisfactory take-out experience. It is strongly recommended that this establishment be avoided at all costs, as the staff has exhibited a lack of concern for customers and their orders. During my visit, I observed that the premises were in a state of disarray, with trash strewn about and unclean surfaces. Despite having specifically ordered a veggie bowl with extra rice, I received only two measly scoops of rice, which appeared to be from a child's portion. I requested additional rice and even approached the supposed manager to rectify the situation. However, the individual who prepared my meal, who claimed to be the manager, only provided half a scoop of rice, displaying a poor attitude and behavior towards the customer. To my surprise, the manager then proceeded to label my veggie bowl with the letter "C" which stands for chicken. When the cashier asked me if I had ordered a dine-in or take-out chicken bowl, I clarified that I had ordered a veggie bowl instead. The letter "C" had been added to my order intentionally so they could charge me more. No apology was offered, nor was the situation rectified. The level of service and behavior exhibited by the staff at this establishment was, without a doubt, the worst I have ever experienced. I am left to wonder how individuals with such poor attitudes and manners can secure positions of employment in the service industry. No respect towards the customers.

They were out of some food items and did not offer a discount or any price adjustment

This Chipotle continues to disappoint. Online orders are always very small. Asked for cheese and this is what I get. Super disappointing, especially considering they just raised their prices. Fortunately Hot Head Burrito is across the street. Update 2/6/24 This store continues to disappoint. So many inaccurate orders that are never ready on time.